Lenovo Foundation + YourDrive YourData - Extended Service - 3 Year - Service

The Lenovo Foundation + YourDrive YourData - Extended Service is designed to provide you with peace of mind and uninterrupted productivity for your devices. With a three-year commitment, this service offers comprehensive support that includes on-site maintenance, parts replacement, and labor services. It’s a dependable solution that ensures you can focus on your work without the worry of unexpected repairs or interruptions.

• On-Site Support: Enjoy the convenience of on-site service that minimizes downtime. Our trained professionals come directly to your location to address any technical issues, ensuring that your equipment is back up and running as quickly as possible.
• Comprehensive Parts Replacement: The service includes parts replacement for all components covered under warranty. This feature is particularly valuable for businesses that rely heavily on their technology and cannot afford to have equipment out of commission for long periods.
• Next Business Day Response: With a guaranteed next business day response time for parts and labor, you can rest assured that any necessary repairs will be handled swiftly, keeping your operations seamless and efficient.
• Three-Year Duration: The extended service lasts for three years, giving you long-term coverage that enhances your device's life and performance. This ensures that you receive timely support throughout the entire duration of your service plan.
• Convenience and Ease of Operation: This service is designed for your convenience. The combination of parts and labor support means that you don’t have to navigate the complexities of repairs. Just contact our support team, and we will handle the rest.

Technical Details

• Service Type: On-site Maintenance
• Service Duration: 3 Years
• Response Time: Next Business Day for Parts and Labor
• Coverage: Parts Replacement and Labor Service
• Compatibility: Applicable for Lenovo products under warranty

How to Install

Installation of the Lenovo Foundation + YourDrive YourData service is straightforward. Once you purchase the service, you will receive a confirmation along with your unique service agreement details. To activate your service:

1. Contact Lenovo support using the contact details provided in your service agreement.
2. Provide your device details and service agreement number to the support representative.
3. Schedule an on-site visit with an authorized technician at your convenience.
4. Follow any specific instructions given by the technician to ensure a smooth installation process.

Frequently Asked Questions

1. What does the Lenovo Foundation + YourDrive YourData service cover?

The service covers on-site maintenance, parts replacement, and labor for eligible Lenovo devices for a duration of three years.

2. How quickly can I expect service after I report an issue?

You can expect next business day service for parts and labor after you report the issue to our support team.

3. Is there a limit to the number of service calls I can make?

There is no limit to the number of service calls within the coverage of your service agreement as long as the service is valid and applicable to your device.

4. What do I need to do to maintain my service?

Simply keep your service agreement details handy and reach out to Lenovo support whenever you require assistance. There are no additional maintenance tasks required from your end.

5. Can I transfer my service agreement to another device?

No, the service agreement is specific to the device it was purchased for and cannot be transferred to another device.