Lenovo Foundation + YourDrive YourData Extended Service for SR850v2 Hana – 4 Year On-site Maintenance

Protect your Lenovo investment and maximize uptime with the Lenovo Foundation + YourDrive YourData Extended Service for the SR850v2 Hana. This four-year, on-site service blends proactive maintenance with rapid access to Lenovo-certified experts, ensuring dependable performance in even the most demanding data-center environments. Built for reliability, this plan delivers parts and labor coverage, on-site support, and a predictable cost structure so you can focus on your workloads rather than service logistics.

• Comprehensive coverage for maximum reliability. The Extended Service combines on-site maintenance with parts replacement and labor, spanning a full four-year duration. This holistic approach protects your investment across the entire lifecycle of your SR850v2 Hana, reducing the risk of unexpected downtime and helping you achieve consistent, predictable performance.
• Fast, on-site response for critical workloads. With Next Business Day - Parts and Labor service, you don’t have to wait weeks for a fix. Lenovo-certified technicians arrive on-site quickly to diagnose and repair, delivering timely completion and minimizing disruption to your operations.
• On-site expertise you can trust. The service guarantees access to qualified technicians with hands-on experience for Lenovo Foundation hardware and YourDrive YourData integration. On-site availability means faster problem resolution, improved uptime, and peace of mind that your data center is in capable hands.
• Efficient maintenance reduces inventory costs. This plan’s parts and labor structure helps minimize the need to stock spare components in-house. By relying on Lenovo’s centralized parts network and field service, you can lower your inventory carrying costs while maintaining strong dependability.
• Long-term value and protection for your data infrastructure. Extending service coverage to four years safeguards your investment, preserves performance, and supports accurate results through regular maintenance and timely interventions, ultimately extending the useful life of your SR850v2 Hana and YourDrive YourData ecosystem.

Technical Details of Lenovo Foundation + YourDrive YourData Extended Service

• Service type: Extended Service
• Duration: 4 years
• Coverage: On-site maintenance, parts & labor
• Response time: Next Business Day – Parts and Labor
• Applicability: Lenovo Foundation + YourDrive YourData Extended Service for SR850v2 Hana
• Key benefits: Increased reliability, predictable budgeting, and rapid on-site support to protect mission-critical workloads

How to install Lenovo Foundation + YourDrive YourData Extended Service

• Confirm eligibility and product details. Gather the device information for your SR850v2 Hana, including serial number and any required SKU or UPC references, to ensure the correct service contract applies to your system.
• Activate or purchase the service. Work with your Lenovo account manager, reseller, or service administrator to activate the 4-year Extended Service. Ensure your contract includes on-site maintenance, parts, and labor, as described.
• Coordinate service activation. Once the contract is active, establish preferred service windows and on-site access requirements so Lenovo technicians can reach the data center without delay.
• Prepare for on-site visits. Provide any necessary site access instructions, rack layouts, and device locations to facilitate efficient diagnostics and repair by the on-site technician.
• Document and track service events. Maintain a log of service activations, parts replaced, and labor performed to simplify future maintenance planning and ensure continued reliability.

Frequently asked questions

• What does the Lenovo Foundation + YourDrive YourData Extended Service cover? It provides on-site maintenance with parts and labor coverage for a four-year term, along with Next Business Day response time, designed to protect your Lenovo SR850v2 Hana and YourDrive YourData environment and keep your systems running smoothly.
• How quickly will assistance arrive on-site? The service guarantees Next Business Day response for parts and labor, so a qualified Lenovo technician is dispatched promptly to diagnose and address issues with minimal downtime.
• Does this service require additional maintenance or third-party support? The Extended Service package is designed to replace the need for ad-hoc maintenance by providing comprehensive on-site coverage, parts, and labor through Lenovo-certified technicians. For unique networking or integration needs, consult your Lenovo representative.
• How long is the service valid? The service duration is four years from the date of activation, providing long-term protection and consistent support throughout the lifecycle of your SR850v2 Hana hardware and YourDrive YourData integration.
• Who benefits from this service? Organizations relying on Lenovo Foundation hardware and YourDrive YourData solutions, especially in environments where uptime and rapid on-site troubleshooting are critical to business operations.