Lenovo Foundation + YourDrive YourData Extended Service — 5-Year On-Site Protection (NBD+YD)

Discover comprehensive protection for your Lenovo storage investments with the Lenovo Foundation + YourDrive YourData Extended Service. This 5-year on-site coverage combines proactive maintenance, rapid response, and dependable parts-and-labor support to maximize uptime, safeguard data, and deliver predictable costs for businesses that rely on critical storage infrastructure. Engineered to reduce downtime and extend the life of your storage solution, this service provides enterprise-grade reliability with a clear, business-friendly SLA that helps IT teams stay focused on core operations rather than repair logistics.

• Five-year on-site protection with maintenance, parts & labor — This extended service delivers on-site maintenance plus comprehensive parts and labor coverage for five years. Certified Lenovo technicians will assess, repair, or replace components as needed, helping to keep your Lenovo Foundation hardware and YourDrive YourData configurations operating at peak performance. The long-term horizon of the contract supports predictable budgeting and minimizes the financial surprise of hardware issues that could disrupt critical workloads.
• On-site support for fast problem resolution — When issues arise, you don’t have to deal with shipping delays or remote diagnostics alone. On-site support puts qualified technicians at your location, accelerating issue isolation, repair, and validation. This hands-on approach reduces downtime, preserves data integrity, and ensures that your team can maintain service levels with minimal disruption to daily operations.
• Inclusive parts replacement — If a component fails, authorized Lenovo parts are supplied and installed by trained technicians. This inclusion reduces downtime and ensures compatibility with YourDrive YourData deployments, maintaining system integrity and performance across the entire lifecycle of your storage environment. Quick parts replacement translates into faster restoration of services and fewer business interruptions.
• Next Business Day and YourDrive YourData service features — The plan is designed to deliver Next Business Day (NBD) response for both parts and labor, so urgent failures are addressed promptly. Combined with YourDrive YourData alignment, this coverage helps protect data availability and accelerates restoration of workflows, allowing your teams to meet demanding SLAs with confidence.
• Maximized productivity and value — A stable, long-term service commitment reduces the total cost of ownership by avoiding unpredictable repair expenses and downtime. Teams benefit from reliable service delivery, streamlined escalation paths, and a known level of support that aligns with enterprise productivity goals, ultimately protecting the longevity and value of your Lenovo infrastructure.

Technical Details of Lenovo Foundation + YourDrive YourData Extended Service

Specifications are not provided in the current product data. For exact SKU/UPC details and the precise coverage terms, please refer to Lenovo’s official documentation or the vendor portal associated with this service contract. If you have the SKU or UPC handy, you can retrieve the official specifications from the authorized Lenovo support channels to confirm entitlement, service level agreements, and geographic coverage.

How to activate or enroll in Lenovo Foundation + YourDrive YourData Extended Service

Activation of a service contract like Lenovo Foundation + YourDrive YourData Extended Service is a straightforward process that does not require physical installation. Begin by confirming eligibility and the exact duration of coverage (5 years in this case), then gather essential details such as device serial numbers, SKU/UPC, and the intended start date for the contract. Work with your Lenovo account representative or authorized reseller to select the appropriate coverage tier and to enroll the relevant devices in the service entitlement system. Once enrollment is completed, you will receive a formal service agreement, a confirmation of coverage, and details on on-site availability, response times (including Next Business Day), and any escalation procedures. After activation, support documentation and portal access are provided so IT teams can monitor and manage the extended service. If you need assistance during enrollment, rely on your Lenovo partner for guidance on documentation requirements, eligibility checks, and scheduling of the initial service visit. This service is designed to integrate smoothly with your existing IT service management processes and to complement data protection strategies for YourDrive YourData deployments.

Frequently asked questions

• Q: What is included in the Lenovo Foundation + YourDrive YourData Extended Service? A: The service provides five years of on-site protection with maintenance, parts, and labor coverage, quick on-site support, inclusive parts replacement, and Next Business Day response to minimize downtime, all tailored to support Lenovo Foundation hardware and YourDrive YourData configurations.
• Q: What does NBD+YD mean in this context? A: NBD stands for Next Business Day response for parts and labor, ensuring rapid on-site service, while YD refers to YourDrive YourData integration or alignment within the service scope to help protect data availability during maintenance or repair events.
• Q: Does this service cover both hardware and storage components? A: Yes. The coverage is designed to support Lenovo Foundation hardware and YourDrive YourData storage configurations, including preventive maintenance and rapid replacement of failed components by certified technicians.
• Q: How do I enroll or activate the Extended Service? A: Enrollment typically involves coordinating with a Lenovo account representative or an authorized reseller, providing device identifiers (such as serial numbers and SKU/UPC), selecting the five-year coverage, and scheduling the start date. You’ll receive service documentation and access to the support portal after activation.
• Q: Can I customize the coverage period or service level? A: Coverage for this particular product is specified as a five-year plan with on-site maintenance, parts & labor, and Next Business Day support. For options beyond this exact configuration, consult with your Lenovo representative or reseller to explore available service levels and regional offerings.