Lenovo Foundation + YourDrive YourData Extended Service – 5 Year On-Site Coverage

Protect your Lenovo hardware investments and safeguard critical data with the Lenovo Foundation + YourDrive YourData Extended Service. This robust 5-year plan delivers on-site maintenance, comprehensive parts and labor coverage, and rapid field assistance to keep your business operations resilient. Built for reliability, speed, and long-term value, this service helps minimize downtime, extend device lifespan, and ensure that expert Lenovo technicians are available at your location when you need them most. With Next Business Day response, genuine parts, and a dedicated data protection component through YourDrive YourData, you can focus on what matters—your core business—while Lenovo handles the rest.

• Comprehensive 5-year coverage with on-site maintenance, parts replacement, and labor included, designed to minimize out-of-pocket repair costs and reduce total cost of ownership. This enduring protection helps you plan budgets confidently while extending the life of your devices and peripherals.
• Fast on-site support and Next Business Day response for critical incidents. When a device fails or performance drops, a Lenovo technician travels to your site, performs diagnostics, and completes the necessary repairs or replacements promptly, helping your operations stay productive with minimal disruption.
• Parts replacement service using genuine Lenovo components. The plan ensures timely access to authentic spare parts, with streamlined logistics to restore device performance quickly and reliably, preserving system integrity and warranty alignment.
• On-site experts delivering rapid resolution. Trained technicians equipped with diagnostic tools arrive at your location, conduct thorough assessments, communicate findings clearly, and execute fixes efficiently—often improving first-time fix rates and reducing repeated service visits.
• Five-year dependability with data-protection alignment. The service is designed to complement YourDrive YourData capabilities, supporting data backup, restoration readiness, and data integrity throughout the term so you can protect sensitive information while maintaining business continuity.

Technical Details of Lenovo Foundation + YourDrive YourData Extended Service

• Service type: Extended hardware service with on-site maintenance, featuring parts and labor coverage to keep devices functional and responsive.
• Duration: 5 years from the contract activation, providing long-term protection beyond standard warranties.
• Coverage scope: On-site maintenance, parts replacement, and labor for eligible Lenovo devices and related components.
• Response time: Next Business Day on-site service, ensuring timely technician arrival and problem resolution at your location.
• Parts access: Genuine Lenovo replacement parts supplied as part of the service to maintain performance and reliability.
• On-site expertise: Certified Lenovo technicians available at your site, equipped to diagnose, repair, and verify device functionality.
• Data protection integration: YourDrive YourData features included to support data backup, protection, and recovery workflows as part of the service package (where applicable under the contract).

How to install Lenovo Foundation + YourDrive YourData Extended Service

Activation and enrollment are handled through Lenovo or an authorized Lenovo partner. To begin, confirm your eligibility and obtain a service contract number from your Lenovo account manager or partner. The activation process generally involves registering the contract in the corporate service portal, attaching the covered devices by serial numbers or SKUs, and establishing preferred service terms. Once activated, you can manage service requests, schedule on-site visits, and access support documentation via the Lenovo service portal. For on-site visits, coordinate with the Lenovo technician schedule to ensure readiness and access to affected devices. Maintain your service documentation for easy reference during future claims and renewals. If a device requires parts replacement, the service team will arrange delivery of genuine Lenovo parts and perform installation during the scheduled visit. By following the activation steps and keeping your device inventory up to date, you can maximize the effectiveness of the 5-year extended service and minimize downtime across your organization.

Frequently asked questions

• What does this extended service cover? It covers on-site maintenance, parts replacement, and labor for eligible Lenovo devices, with a 5-year duration and Next Business Day on-site response to minimize downtime and keep your operations running smoothly.
• What is the response time for on-site service? The standard SLA is Next Business Day, meaning a qualified Lenovo technician will be dispatched to your site the next business day after a service request is logged, subject to geographic availability and contract terms.
• Are data protection features included? Yes—YourDrive YourData components are integrated as part of the service package to support data backup, protection, and recovery workflows in alignment with the contract, helping reduce data risk during hardware maintenance.
• Can I transfer the service if I upgrade or change devices? Transferability depends on contract terms with Lenovo or the authorized partner. It’s best to consult your account manager to understand options for moving coverage to eligible devices or extending protection to new hardware within the same contract.
• How do I file a claim or get service? Service requests are typically initiated through your Lenovo account or the partner portal. You can log a field service request, verify contract details, schedule on-site support, and track technician arrival times and work performed through the portal.
• Is remote support available, and can it complement on-site service? This particular extended service emphasizes on-site maintenance and on-site parts replacement. Remote diagnostics may be used for triage or initial assessment so technicians can arrive with the right parts and steps, but the primary remediation happens at your location.