Lenovo Foundation + YourDrive YourData – Post Warranty, 2-Year On-Site Service

Designed for organizations that rely on Lenovo Foundation and YourDrive YourData solutions, this Post-Warranty 2-Year On-Site Service provides dependable maintenance, rapid support, and continuity beyond the manufacturer’s coverage. With on-site expertise, guaranteed parts and labor, and a fast response window, your critical systems stay protected, productive, and ready to perform under demanding workloads.

• On-site maintenance with parts and labor included — comprehensive on-site support that covers both parts and skilled labor, minimizing downtime and keeping your Lenovo Foundation and YourDrive YourData environment operating at peak efficiency.
• 2-year service duration — extended protection that extends beyond the original warranty, delivering durable reliability and predictable budgeting for IT maintenance.
• Next Business Day response — prompt service availability with a quick on-site response time, so critical issues are addressed swiftly to protect productivity and data integrity.
• Peace of mind with dependable parts replacement — replacement components paired with expert labor ensure system stability, reduced risk of unexpected failures, and consistent performance across your storage and data management stack.
• On-site experts when you need them — access to Lenovo-certified technicians at your location, providing knowledgeable diagnosis, efficient repair, and minimized disruption to your daily operations.

Technical Details of Lenovo Foundation + YourDrive YourData – Post Warranty – 2 Year

Technical specifications and detailed configuration data for this service plan are not provided here. For precise information such as model identifiers, UPCs, SKUs, and coverage terms, please refer to the official specifications and contract documentation via the Synnex EC portal using the product's UPC or SKU as the reference. This section summarizes the service offering and its value proposition, while exact technical details are captured in the associated contract and vendor specifications.

How to install Lenovo Foundation + YourDrive YourData – Post Warranty – 2 Year

• Verify eligibility and plan activation — confirm that your Lenovo Foundation and YourDrive YourData environment qualifies for the post-warranty service and that the 2-year term aligns with your IT strategy.
• Coordinate on-site scheduling — contact Lenovo support or your authorized provider to arrange the initial on-site visit, ensuring availability of technicians and access to critical equipment.
• Prepare the site and access requirements — provide a clear workspace, secure access to equipment rooms, power and network details, and any safety or compliance prerequisites to expedite the service visit.
• On-site assessment and service delivery — Lenovo-certified technicians perform diagnostics, parts replacement if needed, and labor to restore operation, following best practices for YourDrive YourData configurations and storage components.
• Validation and documentation — complete post-service testing to verify system health, document the work performed, and confirm service delivery against the agreement terms for future reference.

Frequently asked questions

• Q: What does the 2-year post-warranty plan include?
  A: It includes on-site maintenance, parts and labor coverage, and Next Business Day on-site response for covered issues, providing extended protection after the original warranty expires.
• Q: Is 24/7 support available?
  A: The standard service explicitly includes Next Business Day response. 24/7 availability would require a different SLA or contract extension and is not implied by this plan unless specified in the agreement.
• Q: Which components are covered?
  A: Coverage typically includes hardware components and associated labor required to diagnose, replace, or repair them under the terms of the service contract. Please refer to the contract for exact eligible components and exclusions.
• Q: How soon will service begin after reporting an issue?
  A: The plan guarantees a Next Business Day on-site response for covered issues, ensuring timely attention and rapid restoration of service.
• Q: Can the plan be extended or transferred?
  A: Extensions or transfers depend on the service provider’s policy and contractual terms. Review the contract or contact Lenovo support to explore available options.