Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Enhance the longevity and performance of your Lenovo products with the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service. This all-encompassing service plan is designed to protect your investment, ensuring that you experience minimal downtime while maximizing your productivity. With dedicated on-site support and a robust warranty, this extended service is ideal for businesses and individuals who require reliable technology solutions.

• Comprehensive Coverage: The Lenovo Foundation + YourDrive YourData + Premier Support offers extensive protection for your Lenovo devices, covering both parts and labor. This ensures that your investment is safeguarded against unexpected failures and mishaps.
• Next Business Day On-site Support: Enjoy peace of mind with next business day on-site support. Our skilled technicians will arrive at your location to resolve any issues promptly, minimizing downtime and keeping your operations running smoothly.
• Defective Media Retention: This extended service plan includes a unique defective media retention service. In the event of hardware failures, you can retain your defective drives, which helps you manage sensitive data securely and efficiently.
• Parts and Labor Guarantee: With this service, you are covered for both parts and labor, helping to significantly reduce inventory costs while providing you with maximum dependability and peace of mind.
• Three-Year Service Duration: The Lenovo Foundation + YourDrive YourData + Premier Support is designed for a three-year term, ensuring sustained protection and support for your devices, leading to higher efficiency and optimized performance over time.

Technical Details of the Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Hours: 9 x 5 (9 hours a day, 5 days a week)
• Service Response Time: Next Business Day On-site
• Coverage: Parts and Labor included
• Defective Media Retention Service: Yes

How to Install

Installing the Lenovo Foundation + YourDrive YourData + Premier Support is a straightforward process. Follow these steps to activate your service:

1. Purchase the service package along with your Lenovo device or as an add-on.
2. Upon receipt, you will receive a confirmation email with your service agreement and activation instructions.
3. Follow the provided instructions to register your product and activate your service online through the Lenovo support website.
4. Keep all documentation and service agreement details for future reference.

Frequently Asked Questions

1. What is covered under the Lenovo Foundation + YourDrive YourData + Premier Support?

This service covers parts and labor for any hardware failures, along with next business day on-site support. It also includes defective media retention, allowing you to keep malfunctioning drives for data security.

2. How quickly can I expect service after I report an issue?

With next business day on-site support, a technician will be dispatched to your location within one business day of your service request.

3. Is this service transferable if I sell my Lenovo device?

Yes, this extended service can be transferred to a new owner. However, you will need to follow Lenovo’s transfer process to officially change the registration.

4. Can I renew my service after the three-year period?

Yes, you have the option to renew your service plan before it expires. Lenovo will provide renewal options, so you can continue to enjoy uninterrupted support.

5. What should I do if my device encounters a problem?

If you encounter issues with your Lenovo device, simply contact Lenovo support through the provided contact methods in your service agreement. They will guide you through troubleshooting steps and arrange for on-site support if necessary.