Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Introducing the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - a comprehensive service package designed to ensure your Lenovo systems remain in peak condition for a prolonged period. This tailored service not only enhances the efficiency of your systems but also provides you with peace of mind, knowing that expert support is just a call away. With a robust framework of maintenance and support, you can confidently focus on your business without worrying about unexpected downtime.

• Comprehensive Coverage: This service package includes a 3-year extended service plan that guarantees your Lenovo systems are maintained optimally, ensuring a predictable total cost of ownership.
• Next Business Day Support: Enjoy the convenience of a 9 x 5 Next Business Day on-site service, allowing you to get back to business swiftly with minimal disruption.
• Defective Media Retention: The service includes defective media retention, providing you with the ability to handle any data mishaps without concern, thereby enhancing your data protection strategy.
• Parts and Labor Included: The service covers parts and labor, which means tasks related to maintenance and repairs can be completed quickly and efficiently, resulting in improved productivity for your team.
• Increased Dependability: With a commitment to a timely response, the Next Business Day parts and labor service ensures that essential support is always there when you need it, promoting uninterrupted workflows.

Technical Details of the Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Service Hours: 9 x 5
• Service Response Time: Next Business Day
• Service Model: On-site Maintenance
• Includes: Parts & Labor

How to Install

To install the Lenovo Foundation + YourDrive YourData + Premier Support Extended Service, follow these steps:

1. Purchase the service package through an authorized Lenovo vendor or directly from Lenovo's website.
2. Receive your service agreement documentation via email.
3. Contact Lenovo’s support team to register your service agreement and ensure your systems are covered.
4. Keep your service agreement documentation handy for reference during support interactions.
5. Utilize the support resources provided in the agreement whenever you need assistance.

Frequently Asked Questions

• What is the coverage period for this service?
  The coverage period for the Lenovo Foundation + YourDrive YourData + Premier Support is 3 years from the date of purchase.
• What types of maintenance are included?
  The service includes comprehensive maintenance, on-site support, and part replacements as necessary to keep your systems running smoothly.
• Is there a limit on the number of service calls?
  No, there is no limit on the number of service calls; you can reach out for support as needed during the service period.
• How quick is the response time for on-site support?
  The service guarantees a Next Business Day response for on-site support, ensuring minimal downtime for your business operations.
• Can I transfer my service agreement if I sell my equipment?
  Yes, the service agreement may be transferable, but please check with Lenovo customer support for specific details regarding the transfer process.