Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Introducing the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service, designed to provide exceptional support and maintenance for your Lenovo systems. This comprehensive service package ensures your technology remains in peak condition, giving you peace of mind with reliable assistance when you need it most. With a focus on maximizing dependability and reducing total cost of ownership, this service is an essential investment for any organization.

• Predictable Total Cost of Ownership: By opting for this extended service, you enjoy a clear and manageable budget, eliminating unexpected costs associated with system maintenance.
• Defective Media Retention: This feature allows you to retain your defective media, enabling a smoother transition and ensuring sensitive data is not compromised during the service process.
• Convenient On-Site Service: Enjoy the convenience of on-site support, reducing downtime and allowing your operations to continue seamlessly without the need to send equipment away.
• Next Business Day Response: Our dedicated service guarantees that you receive parts and labor support the very next business day, enhancing operational efficiency and reliability.
• Comprehensive 3-Year Coverage: With a robust three-year service duration, you can rest easy knowing your systems are secured and supported for an extended period, providing assurance and peace of mind.

Technical Details of the Product

- Service Type: Extended Service
- Duration: 3 Years
- Service Availability: 9 x 5 (9 hours a day, 5 days a week)
- Response Time: Next Business Day (Parts & Labor)
- Service Delivery: On-site Maintenance
- Service Includes: Parts and Labor support
- Defective Media Retention: Yes

How to Install

Installing the Lenovo Foundation + YourDrive YourData + Premier Support is straightforward. Once purchased, simply register your service by following these steps:

1. Visit the Lenovo support website.
2. Create or log into your Lenovo account.
3. Enter your service code received during purchase.
4. Follow the prompts to complete the registration process.
5. Once registered, you’ll have access to all included services and support.

Frequently Asked Questions

Q: What does the extended service cover?
A: The extended service covers on-site maintenance, parts replacement, labor costs, and defective media retention for a full three years, ensuring your systems remain operational and efficient.

Q: How quickly can I expect service after reporting an issue?
A: The service guarantees a Next Business Day response for parts and labor, meaning you can expect technicians and necessary components to be at your location the day after reporting your issue.

Q: Can I retain defective media after service?
A: Yes, the defective media retention service allows you to keep any defective media, ensuring sensitive information remains secure during the service process.

Q: Is this service available for all Lenovo products?
A: This extended service is specifically designed for compatible Lenovo systems. Please verify compatibility with your product through the Lenovo support website.

Q: How do I contact support if I need assistance?
A: You can reach out to Lenovo support via their website, phone, or through your Lenovo account for any queries or assistance related to the extended service.