Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Enhance your Lenovo experience with the Lenovo Foundation + YourDrive YourData + Premier Support Extended Service. This premium service plan is designed to protect your investment by ensuring maximum uptime and reliability for your essential devices. With a comprehensive coverage period of three years, you can rest easy knowing that your technology is in capable hands, allowing you to focus on what matters most—your work and productivity.

• Comprehensive Service Plan: Enjoy peace of mind with a three-year extended service plan that covers all aspects of maintenance, ensuring your devices operate smoothly.
• Next Business Day On-site Support: Experience quick and efficient service with next business day on-site support, minimizing downtime and maximizing productivity.
• Defective Media Retention: Benefit from the defective media retention service, allowing you to retain faulty drives for secure data handling and management.
• Parts and Labor Covered: All parts and labor are covered under this plan, meaning you won’t have to worry about unexpected costs or delays in repairs.
• Enhanced Reliability: With the support of Premier Support, enjoy increased reliability of your Lenovo devices, ensuring they perform optimally throughout the service period.

Technical Details of the Product

• Service Duration: 3 Years
• Service Type: Extended Service Plan
• Response Time: Next Business Day
• On-site Support: Yes
• Service Hours: 9 x 5 Business Hours
• Coverage: Parts & Labor including defective media retention

How to Install

To install your Lenovo Foundation + YourDrive YourData + Premier Support Extended Service, simply follow these steps:

1. Purchase the service plan through an authorized Lenovo distributor or directly from the Lenovo website.
2. Upon purchase, you will receive a confirmation email with your service contract details and instructions.
3. For on-site support, keep your service confirmation/reference number handy when you need assistance.
4. Contact Lenovo Support via the provided contact details in your confirmation email to initiate service requests.
5. Follow any specific instructions given by the support team to ensure a smooth service experience.

Frequently Asked Questions

What does the Premier Support cover?

The Premier Support covers all aspects of maintenance, including parts and labor, along with access to next business day on-site service and defective media retention.

How do I request service under this plan?

You can request service by contacting Lenovo Support directly using the contact information provided in your service contract confirmation email.

Is there a limit to the number of service calls I can make?

There is no limit to the number of service calls you can make during the coverage period, as long as the issues are covered under the terms of the service plan.

Does this service cover accidental damage?

No, this service plan does not cover accidental damage. It is specifically designed for hardware failures and defects.

Can I transfer this service plan if I sell my device?

Yes, the service plan is transferable. Please contact Lenovo Support for assistance with the transfer process.