Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

The Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service is designed to keep your Lenovo system running smoothly and efficiently. With the assurance of on-site support and comprehensive maintenance options, this extended service plan is ideal for businesses that demand reliability and productivity in their daily operations. Enjoy peace of mind with predictable costs and a suite of features tailored to meet your needs.

• Comprehensive Maintenance: This service ensures that your system is optimally maintained, keeping your equipment in peak condition and maximizing productivity.
• Defective Media Retention Service: This unique feature allows you to retain defective media, providing you with dependable efficiency while safeguarding your data.
• On-Site Support: Enjoy fast and easy access to on-site support for immediate solutions to your technical issues, minimizing downtime and enhancing workflow.
• Parts & Labor Coverage: The service covers both parts and labor, ensuring that you have complete convenience and ease of operation when servicing your systems.
• Next Business Day Response: Benefit from a rapid response time with Next Business Day parts and labor service, guaranteeing maximum reliability and minimal disruption to your business operations.

Technical Details of the Product

- Service Duration: 3 Years
- Service Hours: 9 x 5 (9 hours a day, 5 days a week)
- Service Type: On-site Maintenance with Parts and Labor
- Defective Media Retention: Yes
- Response Time: Next Business Day
- Cost Predictability: Yes

How to Install

To activate your Lenovo Foundation + YourDrive YourData + Premier Support service:

1. Purchase the service plan through an authorized Lenovo dealer or directly from the Lenovo website.
2. Upon purchase, you will receive a confirmation email with your service details.
3. Follow the instructions provided in the email to register your service, which may involve entering the serial number of your device and your contact information.
4. Once registered, your service will be activated, and you can begin to take advantage of the support offered.
5. If you need assistance, contact Lenovo customer service for guidance on any additional setup procedures.

Frequently Asked Questions

Q: What does the 3-year service cover?
A: The service covers on-site maintenance, defective media retention, parts and labor, and provides next business day response for any issues that arise.

Q: How do I request on-site support?
A: To request on-site support, simply contact Lenovo's support hotline and provide your service details; a technician will be dispatched to your location.

Q: Can I extend my service after three years?
A: Yes, you can contact your Lenovo representative to inquire about extending your service plan before it expires.

Q: Is the service transferrable if I sell my device?
A: Yes, the service can be transferred to a new owner. Ensure that you inform Lenovo about the change in ownership.

Q: What if my device requires more extensive repairs?
A: In the event that extensive repairs are necessary, Lenovo will provide a solution based on the repair assessment, which may include replacement or additional support options.