Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Ensure the longevity and peak performance of your Lenovo products with the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service. This comprehensive support package is meticulously designed to address all your technical needs while providing peace of mind through reliable and timely assistance. Whether you are a business or a personal user, this service empowers you to maximize your technology investment without the hassle of unexpected downtimes.

• Comprehensive Coverage: Enjoy a full suite of services including maintenance for both parts and labor, ensuring that all aspects of your device are well taken care of.
• Next Business Day Service: With a commitment to quick response, you'll receive next business day parts and labor service, minimizing downtime and keeping your operations running smoothly.
• On-Site Support: Benefit from on-site support that enhances usability and allows for immediate resolution of issues right where you need it most.
• Defective Media Retention: This service includes defective media retention support, which allows you to keep malfunctioning drives for data recovery or secure disposal, providing added convenience and security.
• Extended 3-Year Duration: With an extended service duration of three years, enjoy long-term support that fosters efficiency and precise results, giving you the assurance that your technology will remain supported.

Technical Details of the Product

This product includes:

• Service Type: On-site Maintenance
• Service Duration: 3 Years
• Service Hours: 9 x 5 Support
• Response Time: Next Business Day Parts and Labor
• Defective Media Retention: Included

How to Install

To activate your Lenovo Foundation + YourDrive YourData + Premier Support service:

1. Purchase the service package through an authorized Lenovo reseller or the Lenovo website.
2. Upon purchase confirmation, you will receive an activation code and instructions via email.
3. Follow the provided instructions to register your service package on the Lenovo support portal.
4. Once registered, you can easily access support services as needed via the Lenovo support channels.

Frequently Asked Questions

Q1: What does the on-site service cover?
A1: The on-site service includes maintenance and repair of hardware components, providing you with immediate technical support right at your location.

Q2: How does the defective media retention work?
A2: Defective media retention allows you to keep any malfunctioning drives instead of returning them to Lenovo. This option is beneficial for data recovery or secure disposal.

Q3: What should I do if I need support?
A3: You can reach out to Lenovo’s support team through their official website or by calling their support hotline. Make sure to have your service activation details handy for quick assistance.

Q4: Is there a limit to the number of service calls I can make?
A4: There is no specific limit on the number of service calls you can make; however, services are subject to the terms and conditions outlined in your service agreement.

Q5: Can I transfer this service to another device?
A5: This service is typically tied to the device for which it was purchased and cannot be transferred to another device.