Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Discover the ultimate peace of mind with the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service. This comprehensive 3-year service plan is designed to keep your system running smoothly, ensuring that you can focus on what matters most while we handle the technical intricacies. With our predictable total cost of ownership, you’ll never be caught off guard by unexpected maintenance expenses.

• Comprehensive Coverage: This service includes 9 x 5 support, Next Business Day response, and on-site maintenance, ensuring you receive immediate assistance whenever you need it.
• Defective Media Retention: Enjoy the convenience of our Defective Media Retention service, allowing you to retain faulty media during the repair process, thus minimizing disruptions to your workflow.
• On-Site Support: Get valuable support right at your door without the hassle of traveling. Our technicians come to you, allowing you to continue your work uninterrupted.
• Cost-Effective Maintenance: Parts and labor service characteristics are tailored to help you minimize inventory costs while ensuring maximum reliability and dependability.
• Efficient Response Time: With Next Business Day parts and labor service response time, you can rest assured that your issues will be resolved swiftly, optimizing your operational efficiency.

Technical Details of Product

• Service Duration: 3 Years
• Support Coverage: 9 x 5
• Service Type: On-site Maintenance
• Response Time: Next Business Day
• Included Services: Parts & Labor, Defective Media Retention

How to Install

Installing the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service is seamless and straightforward. After your purchase, you will receive a confirmation email containing your service contract details. To activate your service:

1. Log into your Lenovo account.
2. Navigate to the 'Services' section.
3. Enter your service contract number provided in the confirmation email.
4. Follow the prompts to complete the activation process.
5. Once activated, you will have immediate access to all service features and support options.

Frequently Asked Questions

1. What does the 9 x 5 support mean?

The 9 x 5 support means that our support team is available to assist you from 9 AM to 5 PM, Monday through Friday, excluding holidays.

2. How long does the Next Business Day response time take?

Next Business Day response time means that if you report an issue, our technician will arrive at your location by the next business day to resolve it.

3. Can I retain faulty hardware?

Yes, our Defective Media Retention service allows you to keep defective hardware during the repair process, so you can manage your assets better.

4. Is this service transferable?

The Lenovo Foundation + YourDrive YourData + Premier Support service is generally non-transferable. However, please contact our support team for any specific inquiries regarding transferability.

5. What types of support are included?

This service includes hardware and software support, on-site maintenance, and assistance with setting up and maintaining your Lenovo systems.