Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Introducing the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service, an essential enhancement for your Lenovo devices that maximizes reliability, minimizes downtime, and ensures your investment is well protected. This comprehensive service plan is designed to provide you with peace of mind through superior customer support and maintenance solutions tailored to your business needs.

• Comprehensive Coverage: With this service, you gain access to 9 x 5 on-site support, ensuring that expert technicians are available to resolve issues swiftly and efficiently, minimizing disruptions to your workflow.
• Next Business Day Service: Experience unparalleled reliability with next business day response times for parts and labor, ensuring that your devices are back up and running as quickly as possible.
• Defective Media Retention: The service includes a defective media retention feature, allowing you to safely manage and retain defective media for data handling, thereby preventing data loss during mishaps.
• On-site Solutions: Enjoy the benefit of on-site support, which provides immediate access to technicians who can diagnose and resolve hardware issues right at your location, keeping your business operational.
• 3-Year Extended Duration: This extended service agreement lasts for three years, providing long-term support and maintenance, ensuring that your devices operate at peak performance throughout their lifecycle.

Technical Details of Product

• Service Type: Extended Service
• Duration: 3 Years
• Support Availability: 9 x 5
• Response Time: Next Business Day
• Service Features: On-site support, Parts & Labor, Defective Media Retention

How to Install

To activate your Lenovo Foundation + YourDrive YourData + Premier Support, simply follow these steps:

1. Purchase the service plan along with your Lenovo device or separately through authorized Lenovo retailers.
2. Once you have the service plan, register it online at the Lenovo support website using your device's serial number and service agreement number.
3. After registration, you will receive a confirmation email detailing your service plan and contact information for support.
4. In case of an issue with your device, contact Lenovo support to schedule an on-site visit or request assistance, ensuring you have your service agreement details handy for a faster response.

Frequently Asked Questions

• What is covered under the Lenovo Foundation + YourDrive YourData + Premier Support?
  This service includes on-site support, next business day service for parts and labor, and defective media retention.
• How quickly can I expect service after contacting support?
  With next business day response time, Lenovo technicians will aim to resolve your issues as quickly as possible, typically on the next business day.
• Can the service be transferred to another device?
  The service is tied to the device's serial number and cannot be transferred to another device.
• Is there a limit to the number of service calls I can make?
  There is no specific limit on the number of service calls; however, excessive usage may be evaluated by Lenovo support.
• What should I do if I experience a hardware failure?
  In the event of a hardware failure, contact Lenovo support immediately to initiate a service request and schedule an on-site visit if necessary.