Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

If you’re looking for comprehensive support and maintenance for your Lenovo products, look no further than the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service. Designed to enhance your operational efficiency, this service plan ensures that your organization remains productive and responsive at all times. With a focus on reliability and user convenience, this 3-year service package is geared towards businesses that demand excellence in their technology support.

• Comprehensive Support: This service provides maximum support with on-site maintenance, allowing for immediate assistance and resolution of issues that may arise.
• Next Business Day Service: Enjoy peace of mind with a Next Business Day response for parts and labor, ensuring that you avoid prolonged downtime in your operations.
• Defective Media Retention: This unique feature allows you to retain defective media, maintaining your data security while ensuring efficiency in handling hardware issues.
• Parts and Labor Coverage: The extensive parts and labor service characteristics enable quick and efficient task completion, boosting overall productivity.
• Extended 3-Year Duration: With a service duration of three years, you can count on ongoing support that adapts to your business needs, ensuring timely results throughout the contract period.

Technical Details of the Product

The Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service includes:

• Service duration: 3 years
• Service availability: 9 x 5 support
• On-site service location for added convenience
• Next Business Day parts and labor response time
• Defective media retention feature

How to Install

Installing and activating your Lenovo Foundation Premier Support is straightforward:

1. Purchase the service plan through an authorized Lenovo retailer or directly from Lenovo.
2. Once you receive your service documentation, ensure to keep it in a safe place for reference.
3. Follow the detailed instructions provided in your service agreement to register your product and activate the service.
4. Contact the Lenovo support team to schedule your first maintenance visit, should you require immediate assistance.
5. Utilize the support portal for ongoing service requests and to manage your service plan effectively.

Frequently Asked Questions

1. What is included in the Premier Support service?

The Premier Support service includes on-site assistance, Next Business Day parts and labor, and the defective media retention feature, all designed to minimize downtime and enhance productivity.

2. Can I extend my service plan after the initial 3 years?

Yes, Lenovo offers options for extending your service plan. Be sure to contact customer support before your service expires to discuss available options.

3. What should I do if I need immediate assistance?

If you require immediate assistance, simply contact Lenovo support via the provided hotline or access the support portal to submit a request for service.

4. How does the defective media retention work?

Defective media retention allows you to keep the defective media that needs replacement. This helps you maintain control over your data and gives you peace of mind while receiving a replacement.

5. Is there a limit to the number of service calls I can make?

There is no limit to the number of service calls you can make under the Premier Support service. However, services must be within the terms of your agreement.