Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

Introducing the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service, a comprehensive solution designed to keep your Lenovo devices running smoothly. With an emphasis on reliability and efficiency, this service package ensures that technical issues are resolved swiftly, allowing you to focus on what matters most. Whether you're a business professional or a tech enthusiast, this extended service plan provides the peace of mind needed to navigate any challenges that may arise.

• Reliable Technical Support: Experience unmatched support with 9 x 5 coverage, allowing you to access assistance when you need it most. Our team of experts is ready to address your technical issues promptly, ensuring minimal downtime.
• Next Business Day On-Site Service: Enjoy the convenience of our Next Business Day service, which guarantees that a technician will be on-site to resolve your issues swiftly. This feature minimizes interruptions to your work, enabling you to maintain productivity.
• Defective Media Retention: With our defective media retention service, you can have peace of mind knowing that your data remains secure. This feature allows you to retain your faulty storage media, ensuring you have access to critical information while we handle replacements.
• Comprehensive Parts and Labor Coverage: Our service plan includes all necessary parts and labor, providing you with reliable maintenance without additional costs. This inclusive coverage simplifies the support process, so you can focus on your work.
• Three-Year Service Commitment: With a service duration of three years, you can trust this extended service package to deliver consistent support and reliability. This long-term commitment ensures that your devices are always in optimal working condition.

Technical Details of Product

• Service Type: Extended Service Plan
• Duration: 3 Years
• Support Coverage: 9 x 5
• Service Response: Next Business Day On-Site
• Includes: Parts and Labor, Defective Media Retention

How to Install

Installing the Lenovo Foundation + YourDrive YourData + Premier Support service is straightforward. Once you've purchased the service, follow these steps:

1. Contact Lenovo Support to activate your service. You will need your product details.
2. Provide any necessary information or documentation as required by the support team.
3. Once activated, keep your service agreement accessible for future reference.
4. In the event of a technical issue, reach out to Lenovo Support using the contact information provided in your service agreement.
5. A technician will assist you and, if necessary, schedule an on-site visit for resolution.

Frequently Asked Questions

• What is covered under this service plan?

  This extended service plan covers technical support, parts replacement, labor costs, and defective media retention.

• How do I request service?

  You can request service by contacting Lenovo Support directly using the information provided in your service agreement.

• What is the response time for service?

  Our Next Business Day On-Site service guarantees that a technician will be available to assist you within one business day of your request.

• Is data recovery included?

  The service includes defective media retention, allowing you to keep your faulty media for potential data recovery while replacements are handled.

• Can I extend the service beyond three years?

  Yes, please contact Lenovo Support prior to the expiration of your service plan to discuss options for extension.