Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

The Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service offers an unparalleled level of service and support for your Lenovo products. This comprehensive maintenance solution provides peace of mind with consistent, reliable service over a three-year period, ensuring that your system remains in optimal condition while keeping your total cost of ownership predictable. Experience the best in customer service and technical support to maximize your productivity and reduce downtime.

• Comprehensive 3-Year Coverage: Enjoy an extended service duration that guarantees your Lenovo product is protected and maintained for three full years, ensuring maximum uptime and productivity.
• Next Business Day On-Site Support: Benefit from prompt on-site service with a 9 x 5 service schedule. If an issue arises, a technician will be at your location the next business day to resolve it, minimizing disruption to your work.
• Defective Media Retention Service: This unique feature allows you to retain any defective media, giving you control and flexibility to handle mishaps without losing critical data.
• Parts and Labor Service: The inclusive parts and labor service ensures that you receive all necessary repairs and replacements without additional costs, making your service experience hassle-free and budget-friendly.
• Predictable Total Cost of Ownership: With all-inclusive service options, you can manage your IT budget effectively, knowing your maintenance and support costs in advance.

Technical Details

• Service Type: Extended Service
• Duration: 3 Years
• Support Availability: 9 x 5 Next Business Day On-site
• Features: Maintenance, Parts & Labor, Defective Media Retention

How to Install

Installation of the Lenovo Foundation + YourDrive YourData + Premier Support is straightforward. Simply purchase the service, and you will receive a confirmation with instructions on how to register your service. Once registered, your service plan will be activated, and you can start enjoying the benefits immediately. In the event of a maintenance need, contact the support team through the provided details, and a technician will be deployed as per the service terms.

Frequently Asked Questions

1. What does the 9 x 5 service mean?

The 9 x 5 service means that support is available from 9 AM to 5 PM, Monday through Friday, excluding public holidays.

2. How does defective media retention work?

Defective media retention allows you to keep any faulty hardware for your records and to protect sensitive data. You won't have to return it to Lenovo, and you can manage it as you see fit.

3. How do I contact support when I need assistance?

You can contact Lenovo support through the provided service number or online portal. Details will be included in your service registration confirmation.

4. Are there any additional costs for parts and labor?

No, the service includes all necessary parts and labor for repairs covered under the plan, ensuring there are no unexpected costs.

5. Can I extend my service after the initial three years?

Yes, you can inquire about extending your service contract before the current contract expires to continue enjoying uninterrupted support.