Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

The Lenovo Foundation + YourDrive YourData + Premier Support is an extended service plan designed to provide you with comprehensive support and maintenance for your Lenovo systems. This service solution ensures your equipment runs at peak performance while minimizing downtime, allowing your business to operate seamlessly. With a commitment to high-quality customer service and efficient problem resolution, this plan is perfect for those who prioritize reliability and efficiency in their technology operations.

• Comprehensive Coverage: The Lenovo Foundation + YourDrive YourData + Premier Support offers extensive maintenance services, ensuring that your system remains optimally maintained with a predictable total cost of ownership.
• Defective Media Retention: This service includes defective media retention, allowing you to keep any defective parts while resolving issues—providing peace of mind and data security.
• On-Site Support: Enjoy the convenience of valuable support at your doorstep with on-site assistance, eliminating the need for traveling to service locations.
• Next Business Day Response: Experience maximum efficiency with Next Business Day response time for parts and labor services, ensuring that your operational downtime is minimized.
• Extended Service Duration: With a 3-year service duration, you can ensure maximum productivity and timely results, making it a long-term investment in your technology infrastructure.

Technical Details of Product

• Service Type: Extended Service Plan
• Service Duration: 3 Years
• Response Time: Next Business Day
• Service Features: On-site Maintenance, Parts & Labor, Defective Media Retention
• Support Hours: 9 x 5

How to Install

To activate your Lenovo Foundation + YourDrive YourData + Premier Support plan, please follow these steps:

1. Purchase the service plan either through Lenovo's official website or an authorized reseller.
2. Receive your service confirmation and registration details via email.
3. Follow the instructions provided in the confirmation email to register your service plan.
4. Once registered, you will have immediate access to the Premier Support services.
5. For on-site support, simply contact Lenovo support using the provided number, and a technician will be dispatched to your location as per the response guidelines.

Frequently Asked Questions

What does the service cover?

The Lenovo Foundation + YourDrive YourData + Premier Support service covers on-site maintenance, parts and labor, and defective media retention for a period of 3 years.

Is on-site support available for all issues?

Yes, on-site support is available for all support issues that cannot be resolved remotely, ensuring you receive the help needed without affecting your workflow.

How does the defective media retention work?

With defective media retention, you can keep any faulty parts while they are being replaced, providing you with security for your data and hardware.

What is the response time for support requests?

The response time for support requests is Next Business Day, ensuring that urgent issues are addressed promptly.

Who can I contact for support?

You can contact Lenovo support directly using the customer service number provided in your service confirmation email for any queries or support requests.