Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

The Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service for 3 Years is designed to provide your business with unparalleled support and maintenance services. This service ensures maximum efficiency and reliability, allowing you to focus on what matters most - your core business operations. With its comprehensive features, this extended service plan is the perfect solution for businesses looking to enhance productivity while ensuring their systems remain well-supported.

• Comprehensive On-Site Support: Enjoy peace of mind with 9 x 5 on-site support ensuring help is available when you need it most. Our dedicated technicians are ready to assist you, minimizing downtime and keeping your business operations running smoothly.
• Next Business Day Service: With a commitment to delivering parts and labor the next business day, you can expect swift resolutions to your issues, allowing for minimal interruption to your workflow and enhanced operational efficiency.
• Defective Media Retention: This service includes Defective Media Retention, which allows you to retain broken or defective parts for analysis. This unique feature aids in troubleshooting and ensures any underlying issues are addressed effectively.
• Parts and Labor Coverage: Our extended service plan covers both parts and labor, eliminating unexpected repair costs. This characteristic helps streamline your maintenance budget while ensuring your hardware remains in optimal condition.
• 3-Year Service Duration: The 3-year duration of this service plan guarantees you long-term support and dependability, ensuring your IT infrastructure remains operational, secure, and efficient for years to come.

Technical Details

• Service Type: Extended Service Plan
• Support Hours: 9 x 5
• Response Time: Next Business Day
• Service Duration: 3 Years
• Included Services: On-site maintenance, parts and labor service, defective media retention

How to Install

To begin using your Lenovo Foundation + YourDrive YourData + Premier Support service:

1. Purchase the service through an authorized Lenovo distributor or directly from Lenovo’s website.
2. Register your service plan using the provided service code through the Lenovo support portal.
3. Schedule an initial assessment with a Lenovo technician if necessary, during which they will explain the next steps and address any specific needs.
4. Ensure all your Lenovo devices are covered under this service and confirm your support preferences for the duration of the plan.

Frequently Asked Questions

What is included in the Lenovo Foundation + YourDrive YourData + Premier Support service?

This service includes on-site support, next business day response, parts and labor coverage, and defective media retention.

Is this service available for all Lenovo products?

This extended service plan can be applied to various Lenovo products. However, it is advisable to check compatibility with the specific devices you own.

How quickly can I expect service after I report an issue?

You can expect a technician to respond within the next business day after you report an issue, ensuring prompt attention to your needs.

Can I upgrade my service plan after purchase?

Yes, upgrades to your service plan may be available. Please contact Lenovo support for more details on how to proceed with upgrades.

What happens to defective parts?

With the Defective Media Retention service, you can retain defective parts for further analysis, allowing your IT team to investigate potential disruptions in your workflow.