Lenovo Foundation + YourDrive YourData + Premier Support - 3-Year On-Site Extended Service (NBD+YDYD) Sr630 V3

Experience enterprise-grade resilience with Lenovo Foundation coverage paired with YourDrive YourData and Premier Support. This 3-year extended service is designed for organizations that depend on uninterrupted operations, offering fast, predictable support that mitigates downtime and preserves data integrity. With a Next Business Day on-site response, 9x5 coverage, and Defective Media Retention, this service delivers comprehensive protection for your Lenovo infrastructure. Specifically designed for the Sr630 V3 platform, it provides a predictable, maintenance-rich support path that helps you plan, budget, and scale with confidence.

When every minute of uptime matters, this bundled solution brings together proactive maintenance, rapid issue resolution, and robust data-handling policies. The combination of Foundation services, YourDrive YourData data protection, and Premier Support means your hardware is supported by a single, trusted provider from deployment through ongoing operations. You gain access to skilled technicians who understand Lenovo systems, a streamlined parts and labor workflow to minimize disruption, and a service framework that aligns with your business continuity objectives. Whether you’re safeguarding a data center, a remote office, or a multi-site environment, this 3-year service is built to keep your Lenovo Sr630 V3 servers and associated components operating at peak performance.

• Comprehensive 3-Year Premier Support with Proactive Coverage: This extended service delivers full Premier Support benefits across a three-year horizon, including 9x5 coverage and Next Business Day on-site response, so critical issues are addressed quickly and with minimal impact on operations. It’s designed to reduce downtime, shorten MTTR, and provide a predictable cost structure for IT budgeting.
• On-Site, Fast-Track Issue Resolution: When problems arise, certified Lenovo technicians come to your location to diagnose and resolve hardware issues. On-site service eliminates the delays associated with shipping equipment, accelerates repair times, and helps maintain service level agreements across your organization.
• Parts & Labor Included with Maintenance Services: Replacement parts, materials, and labor are covered under the extended service, enabling you to manage maintenance costs effectively. This reduces unexpected out-of-pocket expenses and ensures that necessary components are available to restore service quickly.
• Defective Media Retention (DMR) for Secure Data Handling: The Defective Media Retention feature is included, aligning with data governance and security requirements. This policy supports compliant media disposition and simplifies asset lifecycle management during remediation or replacement workflows.
• YourDrive YourData Integration for Data Protection: The service arrangement complements Lenovo’s YourDrive YourData framework, helping protect data during maintenance windows, support data migration tasks, and maintain data integrity across systems. This integration adds an important layer of data security and operational continuity to your Lenovo infrastructure.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service Nbd+ydyd Sr630 V3

• Service Type: Premier Support - Extended Service with on-site maintenance and inclusive parts & labor.
• Coverage Window: 9x5 support with Next Business Day on-site response to hardware incidents, designed for high-availability environments.
• Service Duration: 3 years from activation, providing long-term planning stability and consistent support levels.
• Included Services: On-site troubleshooting, routine maintenance, parts replacement, and labor for eligible hardware under the contract terms.
• Defective Media Retention: Included as part of the program, enabling secure handling of defective drives and media per policy guidelines.
• Data Protection: Integration with YourDrive YourData to safeguard data during service actions and to support data integrity, backups, and privacy considerations.
• Geographic Availability: Regionally available where Lenovo Premier Support services are offered; check local coverage to confirm availability in your area.

How to Install Lenovo Foundation + YourDrive YourData + Premier Support

• Step 1 — Confirm Eligibility and Gather Details: Verify that your Sr630 V3 hardware is eligible for the extended service and collect relevant identifiers such as model name, serial numbers, purchase date, and the service SKU or UPC if available.
• Step 2 — Prepare Documentation: Assemble procurement records, the organization’s billing contact, and preferred installation or activation dates. If the UPC is not available, the SKU or PO details can be used for service activation.
• Step 3 — Initiate Activation with Lenovo: Reach out to Lenovo support or your authorized channel partner to initiate Premier Support activation. Provide the gathered information and confirm the desired service start date and coverage window (9x5 with Next Business Day on-site).
• Step 4 — Define Service Scope and Data Policies: Review Defective Media Retention terms and YourDrive YourData data protection steps. Confirm any region-specific data compliance requirements and designate points of contact for ongoing coordination.
• Step 5 — Schedule the On-Site Visit Protocols: Coordinate with the assigned service representative to schedule the initial on-site assessment or installation window. Ensure remote access, site readiness, and asset tagging are in place to accelerate the first service event.
• Step 6 — Access and Portal Setup: Receive credentials or access to the service portal, a dedicated account manager, and documentation detailing service SLAs, escalation paths, and how to submit maintenance requests.

Frequently Asked Questions

• What does Lenovo Premier Support - Extended Service include? It provides a three-year, on-site, 9x5 support arrangement with Next Business Day response for hardware issues on eligible Lenovo equipment, including maintenance, parts and labor, and Defective Media Retention, all designed to minimize downtime and support enterprise uptime goals.
• How long is the coverage period? The service runs for three years from activation, offering long-term protection and predictable budgeting for hardware maintenance and support across the Sr630 V3 platform.
• Is on-site support available in my region? Yes, on-site support is included as part of the Next Business Day response, but availability can vary by region. Confirm local coverage with your Lenovo representative during activation.
• What is Defective Media Retention and why does it matter? Defective Media Retention allows for secure handling and disposition of failed media during service events, assisting with compliance, asset tracking, and efficient replacement workflows without compromising data security.
• Do I need additional licenses for YourDrive YourData? The YourDrive YourData integration is included as part of the service package to support data protection and maintenance workflows. No separate license is typically required for standard usage, but regional terms may vary—consult your Lenovo representative for specifics.
• How do I activate or renew this service for my Sr630 V3? Activation involves engaging with Lenovo support or a channel partner, providing the required hardware details and service preferences, and confirming the activation date. Renewal paths can be discussed with your account manager prior to expiration to ensure continuous coverage.