Lenovo Foundation + YourDrive YourData + Premier Support — 3-Year Extended Service

Protect your Lenovo investment with a comprehensive, future‑proof service plan engineered to keep critical systems running smoothly. The Lenovo Foundation + YourDrive YourData + Premier Support Extended Service delivers three years of predictable maintenance costs, rapid on-site assistance, and robust data protection. With Next Business Day parts and labor response, 9x5 on-site support, and Defective Media Retention included, you gain peace of mind while streamlining procurement and minimizing downtime. This service is designed for organizations that value reliability, efficiency, and a clearly defined total cost of ownership (TCO) — ensuring precise results and dependable performance across your Lenovo fleet.

• 3-year coverage with predictable TCO: Lock in a long‑term service plan that helps you forecast maintenance expenses and reduces surprise repair costs over the lifespan of your Lenovo systems.
• Next Business Day parts and labor: When issues arise, you receive rapid response and escalation to ensure minimal downtime and fast restoration of operations.
• 9x5 on-site support: On-location maintenance and service during standard business hours to keep your systems up and running where you work.
• Defective Media Retention (DMR) included: Safely retain failed drives to support diagnostics, investigations, and data‑protection processes without extra steps.
• Maintenance with guaranteed dependability: Comprehensive preventive maintenance, routine checks, and access to Lenovo experts to maximize system uptime and performance.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service Nbd+ydyd Sr860 V3

• Service type: Extended Service with Premier Support, designed for Lenovo systems to provide enterprise-grade coverage and expert assistance.
• Coverage duration: 3 years from service activation to ensure long‑term protection and predictable budgeting.
• Response time: Next Business Day (NBD) with Parts & Labor to minimize downtime and accelerate recovery.
• On-site availability: On-site service during standard business hours (9x5) to address hardware issues directly at your location.
• Maintenance and labor included: Comprehensive parts replacement and labor costs are covered, reducing unexpected expense and downtime.
• Defective Media Retention (DMR): Retain defective drives for diagnostics and secure data handling throughout the service process.
• Scope of support: Preventive maintenance, proactive health checks, rapid escalation to Lenovo technicians, and end-to-end service coordination.

How to install Lenovo Foundation + YourDrive YourData + Premier Support

Because this offering is a service contract rather than a software installation, there is no traditional installation process. Activation and enrollment occur through Lenovo’s service channels, ensuring your devices receive coverage and support as soon as the contract is in place. Follow these practical steps to activate and benefit from the plan:

• Verify eligibility and purchase: Confirm the service purchase with your Lenovo account or authorized reseller to ensure the 3-year Premier Support extension is correctly linked to your devices.
• Collect device identifiers: Gather serial numbers, models, and the service SKU (such as Sr860 V3) to associate your fleet with the extended coverage.
• Activate the service: Use the Lenovo service portal or contact your Lenovo representative to activate and assign the plan to your devices.
• Schedule on-site support as needed: For on-site maintenance, coordinate with Lenovo or your partner to identify convenient service windows within 9x5 business hours.
• Maintain records for renewal: Keep activation proof and contract details handy to simplify renewals, claims, and future upgrades.

Frequently asked questions

• Q: What does this extended service include?
  A: It provides 3-year Premier Support with Next Business Day parts and labor, on-site maintenance during 9x5 hours, preventive maintenance, and Defective Media Retention for failed drives.
• Q: How does Next Business Day service work?
  A: When a service request is opened, a technician and the necessary parts are arranged to arrive by the next business day in eligible regions to minimize downtime.
• Q: What is Defective Media Retention (DMR)?
  A: DMR allows you to retain a defective drive after service for diagnostics, investigations, and data-protection workflows, supporting faster problem resolution.
• Q: Is the service expensive or does it help with budget predictability?
  A: The plan is designed to deliver predictable total cost of ownership (TCO) by bundling coverage, maintenance, and parts/labor into a single agreement, reducing unexpected repair costs.
• Q: How do I activate this Lenovo service?
  A: Activation occurs through the Lenovo procurement process or via your Lenovo account/partner portal after purchase, with on-site service coordinated as needed.