Lenovo Foundation + YourDrive YourData + Premier Support — 3-Year Extended On-site Service

Experience enterprise-grade reliability with Lenovo’s Foundation service bundle, thoughtfully paired with YourDrive YourData and Premier Support to deliver a predictable, cost-efficient maintenance plan. This extended service is designed to keep your Lenovo ecosystem healthy, minimize downtime, and maximize productivity by combining proactive system care, robust data protection, and access to expert technical resources. By consolidating maintenance, data integrity, and premium support under a single agreement, you gain a streamlined procurement path and a clearer path to dependable performance across your critical infrastructure.

• Integrated service bundle designed to simplify management of your Lenovo environment by combining Foundation’s proactive maintenance, YourDrive YourData protection, and Premier Support’s dedicated resources. This consolidated approach helps IT teams reduce management overhead, align with budgeting goals, and ensure consistent service quality across hardware, data, and support. The result is a cohesive experience where maintenance, data protection, and expert assistance work in concert, not in isolation, to deliver reliable performance and peace of mind. With this 3-year plan, you can plan long-term investments with confidence, knowing that core system health, data protection, and premier guidance are covered under a single, predictable agreement.
• On-site service with fast response: Next Business Day coverage and 9 x 5 support ensure rapid access to on-site expertise when issues arise. Technicians travel to your location to perform diagnostics, part replacements, and hands-on maintenance, reducing downtime and avoiding extended outages. The 9 x 5 window aligns with typical business operations, enabling IT staff to coordinate with service professionals during standard working hours. This on-site approach minimizes business disruption and accelerates problem resolution, so critical systems remain available for daily operations, customer interactions, and performance-sensitive workloads while service records stay current and auditable.
• Defective Media Retention service for data integrity and compliance: When drives are refreshed or replaced, Lenovo retains the defective media to support asset lifecycle tracking and regulatory or internal audit requirements. This feature helps organizations maintain clear records of hardware changes and data handling, contributing to governance and risk management efforts. By safeguarding accountability and providing traceability, the defective media retention service complements YourDrive YourData protections, enabling you to demonstrate responsible data stewardship throughout the lifecycle of your storage devices.
• Three-year coverage for predictable budgeting and sustained productivity: A 3-year duration is designed to minimize unexpected repair costs and service gaps, delivering a stable, long-term maintenance horizon. With predictable annual spend, organizations can forecast operating expenses more accurately, allocate resources efficiently, and avoid disruptive financial surprises. This extended term supports continuous uptime, reduces the risk of downtime-related revenue loss, and ensures that engineering and IT teams have reliable access to maintenance, parts, and qualified technicians over an extended period.
• Comprehensive maintenance and support coverage with parts and labor: The service includes on-site maintenance, parts replacement, and labor — all under one plan. This holistic coverage ensures that both routine maintenance tasks and unexpected hardware faults are handled promptly by trained technicians, reducing the burden on internal teams. The combination of proactive care, timely replacements, and expert troubleshooting helps sustain optimal system performance, prolong equipment lifespan, and safeguard critical workloads from unplanned outages.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

• Service type: Extended Service bundle combining Foundation, YourDrive YourData, and Premier Support
• Service duration: 3 years
• Response time: Next Business Day (Parts & Labor)
• Support window: 9 x 5 business hours
• Delivery model: On-site service
• Included features: Proactive maintenance, defective media retention, Parts & Labor coverage, and on-site response
• Primary benefits: Predictable total cost of ownership, reduced downtime, data protection, and access to specialist Lenovo technicians
• Suitable for: Lenovo systems and configurations that leverage YourDrive YourData protections within a Premier Support framework

how to install Lenovo Foundation + YourDrive YourData + Premier Support

• Identify the appropriate service SKU or reference (the package is listed as Lenovo Foundation + YourDrive YourData + Premier Support, 3-Year Extended Service).
• Contact your Lenovo account representative or authorized reseller to initiate activation and confirm eligibility for your specific system configuration and location.
• Provide essential details such as device serial numbers, site address for on-site visits, and preferred service window within the 9 x 5 business hours.
• Submit any required onboarding information and service documentation to enable rapid provisioning and scheduling of the Next Business Day on-site visits.
• Once activated, maintain records of service events, upcoming renewal dates, and contact points to ensure seamless escalation and renewals for continued coverage.

Frequently asked questions

Q: What does Lenovo Foundation + YourDrive YourData + Premier Support include?

A: This extended service bundles core proactive maintenance (Foundation), data protection features (YourDrive YourData), and prioritized technical support (Premier Support) with on-site visits, Parts & Labor coverage, and a defective media retention process. It’s designed to deliver a complete care package that addresses hardware health, data integrity, and expert escalation in a single, predictable program.

Q: How long is the service valid?

A: The coverage lasts for 3 years from the start date of the service agreement, providing long-term reliability and budgeting certainty for your IT investments.

Q: What is the response time for service requests?

A: The service includes Next Business Day on-site response with Parts & Labor support. This means that when a qualifying issue is reported, a technician will be dispatched to your location the next business day within the coverage window (9 x 5).

Q: Is on-site support available during the contract period?

A: Yes. On-site support is a core component of this extended service, with trained Lenovo technicians visiting your site to perform diagnostics, maintenance, parts replacement, and repairs as needed to restore service levels.

Q: What is defective media retention and who benefits from it?

A: Defective media retention is the process of Lenovo retaining defective drives or media during replacements to support tracking, auditing, and compliance requirements. This feature adds traceability for asset lifecycle management and can assist with regulatory or internal governance processes.

Q: How do I activate or renew the service?

A: Activation typically involves coordinating with your Lenovo account representative or authorized reseller, confirming eligibility, selecting the service terms, and scheduling onboarding. Renewal is handled through the same channel, ensuring continuity and consistent coverage for ongoing hardware and data protection needs.