Lenovo Foundation + YourDrive YourData + Premier Support — 3-Year Extended Service

This comprehensive service bundle combines Lenovo Foundation support with YourDrive YourData protection and Premier Support to deliver a robust, enterprise-grade extended service plan. Spanning three years, it is designed to keep critical Lenovo storage infrastructure running smoothly, minimize disruption, and maximize productivity. With on-site coverage, rapid Next Business Day response for parts and labor, and a secure defective media retention service, this offering provides a seamless, all-in-one solution for organizations that rely on dependable data availability and fast issue resolution. It’s built to simplify service delivery, align with IT budgets, and give your team confidence that any storage or data protection challenge will be addressed promptly by seasoned Lenovo technicians.

• Comprehensive 3-year protection covering Lenovo Foundation, YourDrive YourData, and Premier Support - This extended service package delivers long-term protection across the core Lenovo storage foundation, YourDrive YourData capabilities, and the Premier Support tier. You gain a unified, end-to-end service experience with a single point of accountability, streamlined workflows, and predictable costs. The 3-year duration supports long-range planning for hardware lifecycles, data protection strategies, and software integration, ensuring your storage environment remains reliable and well-supported as your IT needs evolve. By combining these elements, you eliminate gaps between hardware maintenance, data protection, and priority support, so your team can focus on business outcomes rather than service logistics.
• On-site coverage with Next Business Day response for fast issue resolution - On-site support means Lenovo engineers come to your location to diagnose, troubleshoot, and remediate issues, minimizing downtime and avoiding protracted shipping times. With Next Business Day response for parts and labor, you get timely interventions that keep critical workloads online and services available. This rapid, on-site approach is especially valuable for storage systems and data protection components where latency and data access continuity are crucial. The service cadence is designed to align with business SLAs, so you can plan around predictable maintenance windows and know when relief from hardware or data protection faults will arrive.
• Defective media retention service for secure, compliant handling - A standout feature of this plan is defective media retention, which ensures that any faulty storage media is handled in a controlled, secure, and compliant manner. This reduces data risk during service events and supports governance requirements by providing a clear pathway for media disposition. The feature works in concert with YourDrive YourData to preserve data integrity during repairs or replacements, offering peace of mind that sensitive information remains protected while hardware is serviced. This is particularly important for regulated industries and organizations with stringent data handling policies.
• Maintenance, parts & labor coverage for operational simplicity - The package includes on-site maintenance, replacement parts, and labor, streamlining service delivery and eliminating hidden costs. With parts and labor included, your technicians can perform necessary replacements without delays, improving repair times and reducing the total time to restore services. This holistic coverage supports uptime, reduces administrative overhead, and helps ensure that core storage components—controllers, drives, enclosures, and related hardware—are kept in peak condition through proactive maintenance and timely fault remediation.
• 3-year duration aligned with business continuity and budgeting - A three-year horizon delivers stability in service costs and supports consistent budgeting for IT operations. Organizations can plan hardware refresh cycles, capacity expansion, and data protection investments with confidence, knowing the service coverage will remain active and reliable throughout the period. The extended term also enables ongoing best-practice guidance, proactive maintenance scheduling, and access to expert Lenovo support, empowering teams to focus on strategic initiatives rather than reactive firefighting.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

• Service Type: Extended Service
• Coverage: Parts & Labor, On-site Maintenance
• Response Time: Next Business Day for Parts and Labor
• On-site Support: Yes — engineers dispatched to the customer location
• Defective Media Retention: Included, for secure handling of faulty media
• Duration: 3 Years
• Scope: Applies to Lenovo Foundation components, YourDrive YourData features, and Premier Support coverage

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• 1. Confirm eligibility and purchase details - Verify that your Lenovo hardware and software configurations qualify for the Foundation + YourDrive YourData + Premier Support plan and confirm the purchase or contract number, SKU, or UPC if required by your Lenovo account administrator.
• 2. Gather required information - Collect service tag or hardware SKU, location details (facility address, building access requirements), and preferred maintenance windows. Have your account manager or support portal ready to reference the contract and coverage terms.
• 3. Initiate service enrollment - Contact Lenovo Support or your Lenovo channel partner to initiate the service enrollment. Provide the gathered information to set up a Service Order (SO) and schedule dispatches for on-site visits as needed.
• 4. Schedule on-site service visits - Coordinate with a Lenovo engineer to determine the timing of on-site visits. Ensure access to the storage enclosure, data center, or server room, including any safety clearances and required credentialing for technicians.
• 5. Prepare for the service engagement - Back up critical data if feasible, document any known issues, and provide relevant maintenance history. On the day of service, ensure a clear path to the equipment and be prepared to facilitate remediation actions or component replacements as recommended by the engineer.

Frequently asked questions

• Q: What is included in this 3-year Premier Support bundle? A: The plan includes on-site support with Next Business Day response for parts and labor, maintenance coverage, and defective media retention, providing a cohesive service experience across Lenovo Foundation and YourDrive YourData components for a full three-year term.
• Q: What does defective media retention involve? A: Defective media retention ensures that any faulty storage media identified during service is managed in a controlled, secure manner, preserving data integrity and supporting compliance requirements while repairs are completed.
• Q: Is this service available for all Lenovo storage configurations? A: Availability depends on eligibility and specific hardware configurations. Please verify with your Lenovo account manager to confirm compatibility with YourDrive YourData features and the Foundation suite for your system.
• Q: What is the typical turnaround time for on-site service? A: The plan features Next Business Day response for parts and labor, meaning a technician is scheduled to arrive at your facility within the next business day after the issue is reported, subject to location and logistics.
• Q: Can I upgrade or extend coverage later? A: Extensions and transfers may be possible depending on your current contract and hardware lifecycle. Contact Lenovo Support or your account manager to explore longer-term options or adjustments to coverage as your environment evolves.