Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year

In today’s enterprise environment, predictable service, rapid response, and robust data protection are mission-critical. The Lenovo Foundation + YourDrive YourData + Premier Support – Extended Service – 3 Year delivers a comprehensive, end-to-end solution designed to maximize uptime, safeguard data, and simplify procurement and budgeting for IT leaders. This extended service blends Lenovo’s foundational hardware support with the YourDrive YourData protection platform and the trusted capabilities of Premier Support, creating a seamless experience that keeps your systems online, your data secure, and your team focused on what matters most: delivering results. With a three-year duration, you gain long-term peace of mind, consistent service levels, and a cost structure that helps you forecast expenses without sacrificing speed or quality. The offering is built for organizations that demand dependable on-site assistance, rapid response times, and robust maintenance coverage, all while minimizing downtime and operational risk.

• Rapid on-site assistance with Next Business Day parts and labor: This service prioritizes rapid resolution by dispatching qualified technicians to your site and delivering replacement parts promptly, helping to dramatically reduce downtime and keep critical workloads on track. The 9x5 on-site window ensures daytime coverage aligned with standard business operations, so your team remains productive without extended outages.
• Defective media retention for dependable data handling: The plan includes defective media retention, providing secure handling of failed drives and ensuring data assets are managed responsibly. This feature supports compliant data disposal and recovery workflows, reducing risk during hardware failures and enabling smoother transitions in maintenance cycles.
• Three-year service duration with comprehensive Parts & Labor coverage: A long-term service horizon helps you stabilize IT budgeting. With parts and labor included, you avoid surprise costs and maintain predictable maintenance spend while ensuring that replacement components are readily available when needed.
• Premium coverage that combines YourDrive YourData protection with Premier Support: The integration of YourDrive YourData offers built-in data protection and backup capabilities, while Premier Support provides direct access to expert engineers, proactive monitoring resources, and escalation paths designed to resolve complex issues quickly—resulting in higher system reliability and faster recovery times.
• Proactive maintenance and reliable response to minimize downtime: Beyond reactive repairs, this extended service emphasizes proactive maintenance, early issue detection, and structured escalation procedures. The combination of on-site expertise, rapid response, and maintenance coverage helps ensure systems stay healthy, long after deployment, with fewer unplanned outages and smoother operational continuity.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year

• Service duration: 3 years of extended coverage designed to align with multi-year IT planning cycles and budget cycles, minimizing renewal gaps and administrative overhead.
• Service level: Premier Support with on-site availability, 9x5 coverage, and Next Business Day parts & labor for timely resolution of hardware issues.
• Response and resolution: On-site response targets are aligned with Next Business Day for parts and labor, with escalation paths to senior engineers for complex or critical incidents.
• Coverage components: Includes on-site support, maintenance, parts and labor, and defective media retention to manage failed storage media securely and efficiently.
• Data protection integration: If applicable, integrates with Lenovo YourDrive YourData capabilities to support backup, recovery, and data integrity workflows in conjunction with hardware service events.
• Eligibility and scope: Designed for Lenovo devices and configurations that fall under the Lenovo Foundation + YourDrive YourData program and are enrolled in Premier Support under the specified SKU/Service ID (Mx3531 Cn as referenced).

How to install Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year

• Step 1 — Verify eligibility and SKU: Confirm the device and service eligibility using the SKU listed for this offering (Mx3531 Cn), and ensure the devices are compatible with Lenovo Foundation + YourDrive YourData and Premier Support. Gather any required purchase documentation and serial numbers to expedite activation.
• Step 2 — Activate the service in your account: Access the Lenovo Enterprise Support or Premier Support portal and register the service under the appropriate account. Link the devices to the service contract to enable coverage, and confirm the start date and billing details for budgeting accuracy.
• Step 3 — Register and configure YourDrive YourData integration: If applicable, enroll your backup and data protection workflows with YourDrive YourData. Configure any needed backup schedules, retention policies, and recovery testing procedures in coordination with Lenovo support to ensure a seamless remediation path in case of hardware events.
• Step 4 — Schedule on-site support and maintenance windows: Coordinate with Lenovo’s service team to schedule the initial on-site visit, preventive maintenance tasks, and any required hardware replacement windows to minimize disruption to operations.
• Step 5 — Validate activation and establish support contacts: After activation, confirm that the service level meets the expected response times. Document escalation contacts, preferred communication channels, and the process for requesting Next Business Day service or on-site visits as needed.

Frequently asked questions

• Q: What does Lenovo Foundation + YourDrive YourData + Premier Support – Extended Service cover? A: This extended service covers on-site support with 9x5 coverage and Next Business Day parts & labor, maintenance, and defective media retention. It also integrates with YourDrive YourData to provide data protection capabilities, streamlining backup and recovery processes while delivering a predictable cost framework over the 3-year term.
• Q: How quickly does support respond to issues? A: Response times are structured around a Next Business Day replacement or repair for parts and labor, with on-site technicians dispatched to your location within the agreed service window. For critical incidents, escalation paths allow faster access to senior engineers to resolve issues efficiently and minimize downtime.
• Q: What is defective media retention, and why is it important? A: Defective media retention is a policy feature that ensures failed storage media are retained securely for assessment, disposal, or replacement. This helps manage data integrity and compliance during hardware failures, reducing risk and enabling controlled data handling during repair or upgrade cycles.
• Q: Is YourDrive YourData included with this service? A: Yes. The extension pairs hardware support with YourDrive YourData data protection capabilities, supporting backup, recovery, and data integrity workflows. This combination helps protect business data during hardware events and reinforces recovery readiness after incidents.
• Q: How does the 3-year term affect budgeting and procurement? A: A three-year duration provides stable, predictable pricing and service levels, reducing the administrative overhead of frequent renewals. It aligns with typical hardware refresh cycles and IT budgeting, helping organizations plan for maintenance, upgrades, and continuity across multiple fiscal years.