Lenovo Foundation + YourDrive YourData + Premier Support — 3-Year On-Site Extended Service for SR650 V2

Unlock around-the-clock reliability for your Lenovo ThinkSystem SR650 V2 with a comprehensive service bundle that combines Lenovo Foundation coverage, YourDrive YourData capabilities, and Premier Support. This 3-year, on-site extended service is designed to deliver predictable maintenance, rapid problem resolution, and direct access to expert assistance—so your server stays productive with minimal downtime. Built for mission-critical workloads in data centers, remote locations, and high-availability environments, this program emphasizes proactive care, straightforward budgeting, and dependable performance.

• Predictable total cost of ownership - By consolidating foundation coverage with a lengthened service term and on-site maintenance, you gain a stable, transparent budgeting plan. Avoid surprise repair costs and keep your monthly or yearly operating expenses steady, enabling smarter capacity planning and financial forecasting.
• On-site maintenance with parts & labor - No more shipping delays or off-site disruptions. Certified technicians come to your location to perform parts replacement and necessary labor, ensuring your SR650 V2 continues to run with minimal interruption and maximum uptime.
• Next Business Day response - When an issue arises, you’re covered with a guaranteed Next Business Day on-site arrival, paired with rapid parts provisioning and hands-on service. This accelerates recovery, reduces downtime, and keeps your business operational during peak periods.
• YourDrive YourData integration - The service aligns with data-protection and storage-management objectives to help safeguard critical data and optimize drive performance. This integration supports resilient data workflows while maintaining seamless access to stored information.
• Premier Support for maximum reliability - Enjoy accelerated access to Lenovo’s top-tier engineering resources, proactive guidance, and escalation management. Premier Support helps resolve complex hardware issues quickly, ensuring accurate results and dependable server performance over the long term.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - 3-Year Extended Service for SR650 V2

• Service Length: 3 years from activation, with standard renewal options where available to extend coverage beyond the initial term.
• Coverage Scope: On-site maintenance with parts and labor for Lenovo ThinkSystem SR650 V2 hardware, including eligible components and replaceable parts required to restore functionality.
• Response Time: Next Business Day (NBD) on-site service for prompt issue resolution and rapid restoration of operations.
• Support Level: Premier Support access, providing expert technical assistance, faster response, and structured escalation to Lenovo engineers when needed.
• Inclusions: Parts replacement service, routine maintenance activities, and service interventions designed to maintain system reliability and performance over time.
• Data-Protection Alignment: Integration with YourDrive YourData features to help safeguard data assets and support storage management strategies within the service framework.
• Delivery Model: On-site service delivered at the customer’s location (availability may vary by region and contract terms).

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Step 1 — Verify eligibility: Confirm that your Lenovo ThinkSystem SR650 V2 is eligible for the 3-year Premier Support extension and that the service region is covered by the contract terms.
• Step 2 — Gather product identifiers: Collect the server’s model (SR650 V2), serial number, SKU/UPC, and any existing warranty or service contract information to streamline activation.
• Step 3 — Activate the service: Access the Lenovo Service Portal or your Lenovo account and initiate activation for the Foundation + YourDrive YourData + Premier Support package, selecting the 3-year option. Provide required documentation to finalize enrollment.
• Step 4 — Schedule onboarding and on-site visits: Coordinate with Lenovo field service to set up an initial assessment or maintenance window. Confirm site access, power availability, and remote access permissions if needed for proactive checks.
• Step 5 — Confirm and track: After activation, review the service summary, confirm on-site visit dates, and use the service portal to monitor ticket status, parts delivery, and technician notes until the issue is resolved.

Frequently asked questions

• What does this service cover? It provides on-site hardware maintenance with parts and labor for the Lenovo ThinkSystem SR650 V2, a Next Business Day on-site response, and Premier Support access for a full 3-year term. The package also aligns with YourDrive YourData to support data protection and storage management objectives as part of the overall service experience.
• Is data backup included? The program focuses on hardware maintenance and data-protection alignment through YourDrive YourData features. It does not replace a dedicated data backup solution, but it supports data protection workflows and may complement existing backup strategies depending on contract specifics.
• Where is service available? On-site coverage is provided at customer locations per contract terms. Availability varies by region and service level, with remote support options available where specified in the agreement.
• Can I extend beyond 3 years? Yes, renewal options may be available. Contact Lenovo or your service partner to discuss terms, pricing, and renewal process to continue protection and Premier Support benefits.
• How do I activate the service? Activation is typically done through the Lenovo Service Portal or your Lenovo account. You will need the server’s model, serial number, SKU/UPC, and proof of purchase to complete activation and enrollment.