Lenovo Foundation + YourDrive YourData + Premier Support — Extended Service (3 Year) for SR650 V3

Powerful, reliable, and purpose-built for Lenovo ThinkSystem infrastructure, the Lenovo Foundation + YourDrive YourData + Premier Support Extended Service delivers end-to-end protection for your SR650 V3 servers. This comprehensive 3-year plan blends data protection with hardware maintenance, on-site expertise, and service-level commitments designed to minimize downtime and maximize performance across your mission-critical workloads. With YourDrive YourData, defective media retention, and 9x5 coverage with Next Business Day on-site response, you gain confidence to deploy, scale, and operate with fewer interruptions. Whether you're running virtualized environments, dense compute clusters, or critical databases, this service helps you stay productive by taking the complexity out of maintenance and data protection.

• On-site support — 9x5 coverage with Next Business Day response: Rapid, on-site assistance whenever you need it, keeping your server environment up and running with minimal disruption to business operations.
• Defective media retention: Secure handling and retention of failed drives for inspection and replacement, supporting data governance and a smoother recovery process.
• Parts and labor included: Comprehensive maintenance coverage that covers replacement components and technician labor, reducing unexpected costs and downtime.
• Three-year service duration: Long-term reliability and stability, aligned with enterprise upgrade cycles to protect your investment over time.
• Premier Support priorities: Access to expert guidance and streamlined escalation to resolve complex issues faster, helping you optimize performance and availability.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

• Service type: Extended Service
• Covered product: Lenovo ThinkSystem SR650 V3
• Coverage period: 3 years
• Service hours: 9x5 (business hours)
• Response time: Next Business Day on-site
• Support delivery: On-site maintenance with parts & labor
• Data protection feature: Defective media retention for failed drives
• Scope of maintenance: Routine maintenance, part replacement, and on-site service to minimize downtime
• Compatibility: Designed for Lenovo ThinkSystem SR650 V3 environments and related configurations

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Step 1 — Confirm eligibility: Verify that your SR650 V3 system is enrolled in the Lenovo Foundation + YourDrive YourData + Premier Support program and that you have an active service contract or purchase order on file.
• Step 2 — Gather information: Prepare key details such as the server model (SR650 V3), serial number, service tag, and any relevant configuration or warranty documents to streamline activation.
• Step 3 — Contact Lenovo Support: Reach out to Lenovo Support or your authorized Lenovo channel partner to initiate service activation or to request on-site assistance as needed.
• Step 4 — Schedule on-site service: For issues requiring on-site intervention, coordinate a convenient time with a Lenovo technician. Remember that Next Business Day on-site response applies to covered incidents during business hours.
• Step 5 — Prepare for service: Ensure the server is accessible, provide remote access if required, and designate a safe space for technicians to work. Have your Defective Media Retention preferences available if a drive is faulty.
• Step 6 — Service completion and confirmation: After the on-site visit or remote resolution, verify that the issue is resolved, parts have been replaced as needed, and the service ticket is closed with confirmation of outcome.

Frequently asked questions

• What does this service include? It combines Lenovo Foundation support, YourDrive YourData data protection, and Premier Support with a 3-year Extended Service. It provides on-site, 9x5 coverage with Next Business Day response, maintenance with parts and labor, and defective media retention for failed drives.
• What is defective media retention? Defective media retention means that failed drives are retained for inspection or replacement as part of the service, helping protect data integrity and streamline the recovery process.
• What does Next Business Day on-site mean? If an issue is reported during business hours, a technician will arrive on-site by the next business day to address the problem, reducing downtime and accelerating resolution.
• Is data protection included? Yes. The service includes YourDrive YourData features, including safeguards around data and a defined process for handling defective media to minimize risk and downtime.
• How do I activate or enroll in this service? Activation typically involves contacting Lenovo Support or your authorized partner, providing your server details (SR650 V3), service tag, and proof of purchase to attach the 3-year Extended Service to your device.
• Who can benefit from this service? Organizations running Lenovo ThinkSystem SR650 V3 servers, including data centers, enterprise compute environments, and mission-critical workloads that require reliable on-site support and long-term maintenance.