Lenovo Foundation + YourDrive YourData + Premier Support — Extended Service (3-Year, ydyd Sr665 V3)

Secure your Lenovo investment with a comprehensive 3-year extended service that seamlessly blends Lenovo Foundation coverage with YourDrive YourData data protection and Premier Support. This all-in-one plan is designed to minimize downtime, safeguard critical data, and deliver reliable, predictable service where and when you need it most. With on-site visits, 9x5 coverage, Next Business Day response, and inclusive parts and labor, you gain a proactive, at-door solution that keeps your business running smoothly.

Designed for modern enterprises that demand resilience, this service bundle goes beyond basic warranty by offering specialized maintenance, rapid on-site support, and a data-protection framework tailored to Lenovo systems. The defective media retention feature helps you manage drive-related mishaps without compromising continuity, while the 3-year duration ensures longevity and efficiency across your technology lifecycle. Whether you’re expanding a data center, upgrading a workstation fleet, or protecting a critical server environment, this Premier Support extension provides the dependable coverage and operational peace of mind you require.

• On-site support with Next Business Day response: 9x5 coverage ensures a qualified technician arrives at your location promptly to diagnose and rectify issues, reducing downtime and keeping mission-critical operations online.
• Parts and labor included: Comprehensive maintenance and repair work are handled under the service plan, delivering predictable costs and minimizing total cost of ownership.
• Defective media retention service: A secure process to manage defective storage media, enabling safe handling, retention, and replacement while protecting data integrity and compliance.
• 3-year service duration: Long-term coverage designed for reliability and stability in fluctuating workloads, ensuring consistent performance over the equipment lifecycle.
• Doorstep support for faster resolution: Enjoy expert assistance delivered at your doorstep, eliminating the need for travel and accelerating issue resolution for your team.

Techncial Details of Lenovo Foundation + YourDrive YourData + Premier Support – Extended Service

• SKU/UPC: Not provided
• Service duration: 3 years
• Coverage window: 9x5 business hours
• Response time: Next Business Day
• Delivery model: On-site service at customer location
• Includes: Parts and Labor, Maintenance, Defective Media Retention
• Target audience: Enterprises and organizations relying on Lenovo hardware and data protection
• Geographic availability: Coverage aligned with 9x5 on-site service within eligible regions

How to install Lenovo Foundation + YourDrive YourData + Premier Support

Activating this service bundle is straightforward and designed to integrate with existing Lenovo deployments. Begin by verifying your device model, serial number, and the service SKU or UPC associated with your hardware. Then follow these practical steps to activate and optimize your coverage:

• Register the service: Contact Lenovo support or your authorized reseller to enroll in the Premier Support plan for a 3-year term, ensuring the correct hardware identifiers are on file.
• Confirm service scope: Align the YourDrive YourData data protection components with your organizational requirements, and confirm that defective media retention and maintenance are included in the contract.
• Provide key details: Supply organization name, primary contact, installation location, and preferred start date to coordinate the 9x5 on-site service window.
• Prepare the site: Ensure technician access to the required equipment, power availability, and network connectivity if diagnostic tools or remote support are needed during on-site visits.
• Document and track: Record the service contract number, ticketing workflow, and escalation contacts to monitor progress and verify Next Business Day targets.

Frequently asked questions

• Q: What exactly does this 3-year extended service include?

  A: It combines Lenovo Foundation coverage, YourDrive YourData data protection, and Premier Support. The plan provides 9x5 on-site support with Next Business Day response, maintenance, parts and labor, and defective media retention to help manage hardware failures and protect data integrity over the full term.

• Q: What is defective media retention and why does it matter?

  A: Defective media retention is a secure, controlled process for handling failed storage media. It allows for safe retention, secure disposal, and compliant replacement while preserving data privacy and minimizing disruption to operations.

• Q: How fast is the support response?

  A: The service includes a Next Business Day response within the 9x5 coverage window, meaning a qualified technician is scheduled to arrive at your site the following business day after a service request is opened.

• Q: Who should consider this extended service?

  A: This plan is ideal for mid-size to large organizations running Lenovo hardware that requires consistent reliability, rapid on-site maintenance, and robust data protection—especially where minimizing downtime is critical to daily operations.

• Q: Are there any prerequisites or limitations?

  A: Coverage and availability are determined by the contract terms and regional service options. It is best to verify eligibility with Lenovo or your reseller, ensuring the correct device coverage aligns with 9x5 on-site support and the 3-year term.