Lenovo Foundation + YourDrive YourData + Premier Support – 3-Year Extended Service

Experience peace of mind with Lenovo Foundation + YourDrive YourData + Premier Support, a comprehensive 3-year extended service designed to maximize uptime, protect critical data, and simplify budgeting for your Lenovo systems. This all-in-one offering blends on-site maintenance, parts and labor coverage, and fast response with the reliability of defective media retention. Coupled with the data protection features of YourDrive YourData, this service helps you maintain peak performance, minimize downtime, and forecast Total Cost of Ownership with confidence. From routine maintenance to rapid on-site resolutions, this program is built to keep your business running smoothly without the unexpected expenses that disrupt operations.

• On-site coverage with 9x5 support and Next Business Day response: Service requests are handled with a practical schedule that brings Lenovo experts to your location during business hours, delivering a Next Business Day on-site response to minimize downtime and keep critical workloads active.
• Three-year service duration for predictable budgeting: A long-term extension of support provides consistent service quality and helps you forecast expenses, reducing the financial uncertainty associated with hardware reliability and service needs.
• Maintenance, parts, and labor included: Comprehensive coverage ensures routine maintenance, replacement parts, and labor are provided under the same contract, eliminating surprise costs and expediting repairs or upgrades.
• Defective media retention for data protection: In the event of media faults, the defective media retention service helps you manage the situation responsibly, supporting data integrity decisions and compliant handling of storage media.
• Premier Support delivered at your doorstep: Direct access to highly qualified Lenovo technicians, streamlined escalation, and proactive guidance to resolve issues quickly, boosting productivity and reducing travel disruption for your team.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

• Service Type: Extended Service with Premier Support
• Duration: 3 Years
• Response Time: Next Business Day
• On-site Availability: 9x5 coverage (weekdays during standard business hours)
• Maintenance: Included
• Parts & Labor: Included
• Defective Media Retention: Included
• Data Protection: Includes YourDrive YourData features to safeguard data during maintenance and service

How to Install Lenovo Foundation + YourDrive YourData + Premier Support

• Step 1 — Gather details: Review your purchase information and identify the device(s) covered. Have relevant serial numbers and service eligibility information ready to streamline enrollment and activation.
• Step 2 — Initiate activation: Contact Lenovo Premier Support or your authorized reseller to begin enrollment for the extended service and on-site coverage. Confirm the exact terms, duration, and coverage scope of the plan.
• Step 3 — Provide location and scheduling details: Share service location, preferred on-site window, and any site access requirements to ensure a smooth deployment and timely response.
• Step 4 — Schedule the initial on-site visit: Arrange the Next Business Day on-site visit and specify any maintenance tasks or upgrades to be addressed during the service window.
• Step 5 — Confirm activation and document retention: Receive the activation confirmation and contractual documentation for records, including renewal timelines and contact points for ongoing support.

Frequently asked questions

• Q: What does Lenovo Foundation + YourDrive YourData + Premier Support include?

  A: It is a 3-year extended service that combines on-site 9x5 maintenance, Next Business Day on-site response, parts and labor coverage, defective media retention, and the data protection features of YourDrive YourData under Premier Support.

• Q: What is defective media retention?

  A: Defective media retention is a service feature that helps manage media failures responsibly. It supports data integrity decisions, ensures proper handling of defective media, and enables timely data recovery planning without compromising security or compliance.

• Q: How fast is the service response?

  A: The plan provides Next Business Day on-site response within the 9x5 business hours, designed to minimize downtime and accelerate problem resolution for mission-critical systems.

• Q: Is data protection included?

  A: Yes. The YourDrive YourData features are included, delivering data protection capabilities during maintenance and service to help safeguard your information and support recovery planning.

• Q: How do I activate the service?

  A: Contact Lenovo Premier Support or your authorized reseller to initiate enrollment, provide device details and location, and schedule the initial on-site visit. You will receive activation documentation and renewal reminders to maintain continuous coverage.