Lenovo Foundation + YourDrive YourData + Premier Support — Extended Service (3 Year) for SR850 V3

Protect your Lenovo SR850 V3 environment with a comprehensive, enterprise-grade service that blends hardware protection, data stewardship, and world-class support. The Lenovo Foundation + YourDrive YourData + Premier Support extended service plan is designed for IT teams seeking maximum uptime, predictable budgeting, and minimum disruption to critical workloads. Over a full three-year period, this service offers proactive maintenance, rapid on-site response, and a robust media retention feature that helps you recover from mishaps with confidence. By combining foundational services with data protection and Premier Support, you gain a single, predictable contract that simplifies administration while delivering measurable reliability improvements for your data center or remote office deployments.

• Extended protection for 3 years. This service locks in long-term reliability and cost predictability, ensuring you don’t face surprise maintenance expenses. The multi-year coverage aligns with hardware lifecycles and software refresh cycles, keeping your storage and compute environment stable while you scale.
• Premier Support with rapid on-site response. 9x5 coverage with Next Business Day parts and labor response minimizes downtime. When a fault occurs, Lenovo’s skilled technicians come to you, equipped with the right parts and expertise to resume operations quickly and accurately, reducing unplanned downtime and preserving service levels.
• On-site maintenance and labor included. The plan encompasses both maintenance tasks and labor costs, helping you manage inventory and labor planning more effectively. With on-site service, there’s no need to ship complex components off-site, accelerating repair times and keeping your business processes flowing.
• Defective media retention for data confidence. An industry-leading feature that helps your organization handle media-related mishaps. If a defective drive is identified, you can retain the failed media for inspection and potential data recovery planning, contributing to compliance and risk mitigation.
• Value-driven protection for YourDrive YourData. This service bundle emphasizes data integrity and business continuity, ensuring the data architecture you rely on is safeguarded through consistent service delivery, proactive maintenance, and swift response when issues occur. It’s crafted to reduce operational risk and support faster recovery in demanding environments.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year - Service

• Service duration: 3 years of comprehensive coverage designed to align with typical hardware refresh cycles and to maximize efficiency and precision in maintenance and support activities.
• Response times: Next Business Day for parts and labor, ensuring timely intervention after a service request is opened. This reduces downtime and keeps critical workloads online.
• Support hours: 9x5 coverage, reflecting standard business hours in many enterprise environments. This optimal window supports routine maintenance, monitoring, and issue resolution within a predictable schedule.
• On-site service: On-site maintenance and repair support to minimize disruption and avoid the costs and delays associated with shipping components off-site.
• Maintenance and labor: Comprehensive coverage that includes both maintenance tasks and the labor required to complete repairs, helping to stabilize total cost of ownership.
• Defective media retention: A dedicated feature to manage defective media events, enabling better handling of media-related incidents and supporting data protection processes.
• Data protection alignment: The service is designed to complement YourDrive YourData, reinforcing data protection, retention, and recovery workflows within the Lenovo ecosystem.
• Hardware compatibility: Specifically tailored for Lenovo SR850 V3 deployments, coordinating with Lenovo-certified hardware and service teams for a seamless support experience.
• Cost efficiency: By bundling foundation services, data protection, and Premier Support, the plan helps consolidate procurement and maintenance contracts, reducing vendor management complexity and potential hidden costs.

How to install Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year

Enrolling in this extended service is streamlined to minimize administration and get your protection in place quickly. While installation in the traditional sense isn’t required for a service contract, activation steps ensure your coverage is recognized and ready to serve you the moment you need it. Follow these steps to activate and optimize your service experience:

• Validate eligibility: Confirm that your Lenovo SR850 V3 deployment is aligned with the service plan and that the hardware is within the supported lifecycle window for the 3-year extension. This step ensures you receive all intended benefits without gaps or conflicts with existing contracts.
• Gather essential information: Collect the serial numbers, SKUs, and any existing service contract identifiers. This data helps the Lenovo team locate the correct device records and apply the extended service to the right assets.
• Initiate activation with Lenovo: Contact Lenovo support or your authorized Lenovo partner to initiate the Premier Support enrollment. Provide the gathered hardware details and desired start date for the 3-year term.
• Define service scope and locations: Identify primary site locations, on-site visit preferences, and any special maintenance windows. Clarifying these details ensures rapid dispatch and alignment with business activities, reducing the likelihood of service disruption during critical periods.
• Confirm data protection alignment: If YourDrive YourData features are part of the package, coordinate data protection policies, backup schedules, and retention requirements. Confirm whether any integration with existing data protection tools is needed to maximize the value of YourDrive YourData within this service.
• Schedule kickoff and technician alignment: Arrange a kickoff call or site visit to introduce the service team, review escalation paths, and confirm on-site response expectations. This proactive step fosters smoother interactions when a service event occurs.
• Prepare for on-site visits: Ensure access to required racks, power, and physical space, and provide any necessary safety or security clearances. A well-prepared environment accelerates diagnostics and repair work during on-site visits.
• Document service expectations: Keep a written summary of the agreed service levels, response times, and any special requirements. Documentation helps prevent misunderstandings and supports continuous improvement in service delivery.
• Activation confirmation and monitoring setup: Once activated, verify that service events, approvals, and technician dispatches are properly logged. Establish alerts or dashboards if available to monitor service performance and maintain visibility across your team.

Frequently asked questions

• Q: What does the Lenovo Foundation + YourDrive YourData + Premier Support extended service include?

  A: This comprehensive three-year program combines Lenovo Foundation services, YourDrive YourData data protection, and Premier Support. It provides on-site maintenance, 9x5 coverage with Next Business Day parts and labor, defective media retention, and maintenance of both hardware and labor costs to minimize downtime and complexity.

• Q: How fast can I expect on-site support and repairs?

  A: The plan specifies Next Business Day parts and labor response within a 9x5 support window, meaning that for qualified service requests, a technician will arrive on-site by the next business day to perform diagnostic work, replacement parts installation, and repair or maintenance tasks as needed.

• Q: What is defective media retention, and why is it important?

  A: Defective media retention allows for the secure retention and handling of failed or suspected defective media. This feature supports data integrity practices, facilitates investigation and recovery planning, and aligns with risk management and compliance considerations in enterprise environments.

• Q: Can this service be combined with existing contracts?

  A: Yes. The 3-year extended service is designed to complement and coordinate with existing Lenovo warranties and enterprise contracts. Activation should align with current asset management records to avoid coverage gaps or duplications.

• Q: Is data protection included or required to be integrated with YourDrive YourData?

  A: The bundle includes YourDrive YourData data protection features integrated with the Premier Support framework. Depending on your environment, you may need to configure workflows, backups, and retention policies to fully leverage the data protection capability as part of the service package.

• Q: What happens at the end of the 3-year term?

  A: At the conclusion of the 3-year term, you can review renewal options, extend coverage, or transition to another Lenovo service plan. Renewal decisions typically consider your evolving infrastructure needs, hardware lifecycle, and any new service offerings from Lenovo.