Lenovo Foundation + YourDrive YourData + Premier Support – 3-Year On-Site Extended Service

Experience business continuity with a comprehensive, centrally managed service plan designed for Lenovo environments. The Lenovo Foundation + YourDrive YourData + Premier Support Extended Service provides dependable, on-site assistance across a full 3-year term, combining hardware maintenance, data protection, and proactive support to minimize downtime and maximize productivity. This service bundle is built to resolve technical issues quickly, safeguard critical assets, and keep your systems running at peak performance with fast, reliable access to expert technicians and replacement parts when you need them most.

• Reliability and uptime you can count on – This 3-year extended service guarantees continued coverage for your Lenovo infrastructure, delivering on-site maintenance, rapid response, and a focus on reducing downtime. With Premier Support, you gain prioritized access to skilled technicians who understand Lenovo systems and your unique deployment, helping your teams stay productive without delays.
• Integrated data protection with YourDrive YourData – The Foundation + YourDrive YourData component emphasizes data integrity and secure storage management. When combined with Premier Support, you receive expert guidance on safeguarding information, maintaining backups, and ensuring recovery options are ready, so your critical data remains accessible even during hardware issues.
• On-site convenience and rapid problem resolution – On-site service minimizes disruption by dispatching qualified technicians directly to your location. This reduces the time to diagnose and fix problems, and it supports a faster return to normal operations, which is essential for mission-critical workloads and tight production schedules.
• Comprehensive parts & labor coverage with Next Business Day response – The service package includes parts replacement and labor, ensuring components are replaced quickly and correctly. A Next Business Day response time helps align service delivery with your business needs, keeping systems online with minimal interruption and preserving business momentum.
• Clear, future-ready maintenance framework – The 3-year horizon provides long-term predictability for budgeting and planning. This service emphasizes preventive maintenance, proactive health checks, and predictable service windows so your IT team can plan upgrades and renewals without surprise costs or outages.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year

• Service duration: 3 years of on-site Premier Support coverage, designed for continuity across your Lenovo deployment.
• Coverage type: On-site maintenance with parts & labor included, ensuring rapid, hands-on repair or replacement when issues arise.
• Response time: Next Business Day parts and labor service response to minimize downtime and align with business schedules.
• Key features: Foundation + YourDrive YourData integration for data protection and reliable storage management.
• Support level: Premier Support, providing access to highly skilled Lenovo technicians and prioritized handling of incidents.
• Ideal for: Businesses relying on Lenovo Sr850v2 Hana and related systems seeking predictable, long-term service with proactive maintenance.
• Delivery modality: On-site service visits paired with comprehensive parts replacement and labor to resolve issues swiftly.
• Reliability emphasis: Designed to deliver accurate results, minimal downtime, and sustained system performance over the full service term.

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Confirm eligibility and scope – Verify your Lenovo hardware and deployment are covered under the 3-year Premier Support extension and that YourDrive YourData components are part of the configured solution.
• Coordinate scheduling – Contact your Lenovo account representative or authorized service provider to schedule on-site visits. Establish preferred times and service windows that align with business operations.
• Activate service and access tools – Activate Premier Support within your Lenovo support portal, ensuring technicians have remote access if needed and that escalation paths are documented.
• Prepare on-site logistics – Identify a suitable location for technicians to work, secure any required access permissions, and provide a workspace for maintenance tasks to minimize delays during service calls.
• Document and verify – After each visit, review the service report, confirm that parts were replaced and systems restored to optimal operation, and update asset inventory and maintenance calendars for ongoing health checks.

Frequently asked questions

• What is covered under the 3-year Premier Support extension? The extension covers on-site maintenance, parts and labor for repairs, and access to Lenovo Premier Support technicians to diagnose and resolve hardware issues, ensuring rapid restoration of services.
• Does this service include data protection with YourDrive YourData? Yes. The package integrates YourDrive YourData components to help protect data, manage storage, and support recovery strategies as part of the overall service framework.
• What is the typical response time? The service specifies Next Business Day response for parts and labor, meaning a technician will arrive and begin work by the next business day after a service request is opened.
• How does on-site service minimize downtime? A technician comes to your location to perform maintenance or replacements, reducing travel and downtime associated with transporting equipment and enabling faster restoration of full capacity.
• Who do I contact to activate or manage this service? Activation and management are handled through your Lenovo account representative or authorized service provider. They will set up scheduling, track service claims, and coordinate future visits for preventive maintenance.
• Can I combine this service with existing Lenovo warranties? Yes. This extended service is designed to complement existing warranties and, where applicable, extend coverage to ensure full lifecycle support for your Lenovo assets.