Lenovo Foundation + YourDrive YourData + Premier Support – Extended Service – 3 Year

Unlock lasting value from your Lenovo investment with a comprehensive Premier Support plan that keeps your critical systems, data, and workflows online. The Lenovo Foundation + YourDrive YourData Extended Service delivers a powerful combination of on-site expertise, rapid response, and durable protection designed for business continuity. This three-year program emphasizes reliability, predictable budgeting, and streamlined maintenance so your team can focus on growth rather than hardware downtime. With defective media retention, you gain added peace of mind knowing that data integrity and recovery options are considered as part of the support experience. Built to align with enterprise needs, this service couples robust coverage with convenient on-site service and fast Next Business Day scheduling to minimize interruptions and maximize productivity.

• Service Coverage and Response: 9x5 Premier Support with on-site service and Next Business Day parts and labor ensures rapid resolution of issues during business hours, helping keep downtime to a minimum and operations running smoothly.
• Defective Media Retention: A dedicated defective media retention service provides dependable handling of failed drives, supporting data protection, analysis, and compliant disposition so you can recover quickly and with confidence.
• Three-Year Duration: A full 3-year service period delivers long-term reliability and budget predictability, safeguarding your investment as hardware and workloads evolve.
• Maintenance, Parts & Labor Included: Comprehensive maintenance along with parts and labor reduces unexpected repair costs and accelerates repairs, helping maintain peak performance and productivity.
• On-Site Convenience: On-site service location brings expert support directly to your environment, minimizing disruption and simplifying operations for your IT team.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 3 Year

• Service Level: Premier Support with on-site presence and 9x5 coverage, including Next Business Day availability for parts and labor.
• Coverage: On-site service location, maintenance, and inclusive parts and labor to support rapid repair and sustained performance.
• Defective Media Retention: Included to support data protection and recovery planning in the event of a storage device failure.
• Duration: 3 years of extended service to align with hardware lifecycle and budgeting needs.
• Response & Availability: Next Business Day parts and labor service response to ensure timely completion and continued productivity.

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Step 1: Confirm eligibility and purchase details with your Lenovo account team or authorized reseller to ensure the correct service plan is linked to your device or environment.
• Step 2: Gather key information, including the device serial numbers, service tags, and any existing support contracts, to expedite activation and scheduling.
• Step 3: Access the Lenovo service portal or contact the Lenovo support line to activate Premier Support, specify the on-site requirement, and confirm the desired Next Business Day response window.
• Step 4: Schedule the on-site visit or remote diagnostics as needed, coordinating with your IT team to minimize business disruption and align with maintenance windows.
• Step 5: After activation, keep a record of service confirmations, technician visits, and any issued parts or defective media retention outcomes to support ongoing IT planning and audits.

Frequently asked questions

• What is included in the Lenovo Foundation + YourDrive YourData Premier Support Extended Service? It provides a three-year extended service with 9x5 Premier Support, on-site service, Next Business Day parts and labor, maintenance coverage, and defective media retention to support data protection and rapid recovery planning.
• What does Next Business Day mean for this plan? Next Business Day refers to the service response time for parts and labor, ensuring that needed replacements and repairs are scheduled promptly to minimize downtime.
• What is defective media retention? Defective media retention is a service feature that retains failed storage media for data protection, analysis, and potential recovery activities, giving customers peace of mind while repairs are arranged.
• How long does the coverage last? The coverage lasts for 3 years from the start date of the service, providing long-term reliability and budgeting stability aligned with hardware lifecycles.
• Where is the service performed? On-site service is provided at your location, simplifying operations and reducing the need to ship hardware for repairs.
• How do I activate the service? Activation typically involves confirming eligibility with Lenovo, linking the service to your device or environment, and scheduling the initial on-site or remote support visit through the Lenovo service portal or support line.