Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

Discover the ultimate peace of mind with the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year. This comprehensive service package is designed to keep your Lenovo systems running smoothly and efficiently. With an array of features that cater to your needs, this support service ensures that your technology investment is safeguarded against unexpected issues, helping you to maintain optimal productivity.

• Comprehensive 4-Year Coverage: Enjoy an extended service duration that provides you with 4 years of reliable support, ensuring your systems are maintained and serviced for maximum efficiency.
• Next Business Day On-Site Support: In the event of a system failure, our dedicated technicians will arrive at your location the next business day. This rapid response minimizes downtime and keeps your operations running smoothly.
• Predictable Total Cost of Ownership: With our service plan, you gain financial predictability. The manageable costs allow you to plan budgets effectively while receiving top-notch service for your Lenovo products.
• Defective Media Retention Service: This unique feature allows you to retain defective parts, ensuring that sensitive data remains in your possession. This gives you confidence in managing your data security.
• Parts and Labor Included: Our service covers all necessary parts and labor, ensuring that repairs and maintenance are completed quickly and efficiently, improving your overall productivity.

Technical Details of Product

• Service Duration: 4 Years
• Support Hours: 9 x 5 (Monday to Friday)
• Response Time: Next Business Day On-site
• Service Type: Maintenance, Parts & Labor
• Defective Media Retention: Included

How to Install

1. Purchase the Lenovo Foundation + YourDrive YourData + Premier Support service package to activate your coverage.
2. Ensure that your Lenovo device is registered with Lenovo’s support portal to facilitate service requests.
3. In the event of a hardware issue, contact Lenovo support via designated contact methods, providing your device details and service contract number.
4. Schedule a convenient time for our technicians to come on-site as per the agreed response time.
5. Enjoy seamless service with minimal disruption to your daily operations!

Frequently Asked Questions

• Q: What does the Next Business Day On-site Support entail?
  A: Our Next Business Day On-site Support guarantees that a technician will arrive at your location to resolve hardware issues the next business day, ensuring minimal disruption to your workflow.
• Q: Can I retain defective parts under the Defective Media Retention service?
  A: Yes, the Defective Media Retention service allows you to keep defective parts, ensuring that any sensitive data is securely managed during repairs.
• Q: Is there a limit to the number of service requests I can make during the 4 years?
  A: There is no limit to the number of service requests; you can reach out for support whenever needed, ensuring your systems are always operational.
• Q: Are both parts and labor included in the service?
  A: Absolutely! Both parts and labor are covered under this extended service plan, providing you with comprehensive support.
• Q: How can I register my Lenovo device for this service?
  A: You can register your device through Lenovo's support portal. Make sure to have your purchase information handy for a smooth registration process.