Lenovo Foundation + YourDrive YourData + Premier Support – Extended Service (4-Year)

Unlock total peace of mind with a comprehensive, multi-layered service plan designed for business-critical Lenovo systems. The Lenovo Foundation coverage teams up with YourDrive YourData and Premier Support to deliver a robust, long-term maintenance solution that emphasizes data protection, rapid on-site assistance, and dependable parts and labor coverage. This 4-year Extended Service keeps your infrastructure running smoothly, minimizes downtime, and helps you maximize productivity with predictable costs and guaranteed service levels.

• 4-year coverage for enduring reliability — a long-term service plan that protects your investment and stabilizes total cost of ownership, delivering consistent support across the device lifecycle.
• 9x5 on-site support with Next Business Day response — expert Lenovo technicians available during standard business hours, with a rapid Next Business Day arrival for parts and labor when you need it most.
• Defective media retention service — secure handling of failed drives and media, helping you safeguard data integrity while replacements are arranged and installed.
• Maintenance, parts & labor included — comprehensive service coverage that minimizes downtime by ensuring hardware is maintained, components are swapped as needed, and all labor is included in the plan.
• YourDrive YourData integration for data protection — a holistic approach to data mobility, backup readiness, and data protection across Lenovo environments, helping keep your critical information safe and accessible.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

• Service duration: 4 years
• Service level: Premier Support with 9x5 business hours and Next Business Day parts & labor
• Response time: Next Business Day for parts and labor
• On-site support: On-site visits by Lenovo-certified technicians
• Maintenance: Regular maintenance coverage included to help maximize device performance
• Parts & Labor: Included coverage for necessary parts and labor during service events
• Defective media retention: Secure handling and retention of defective media as part of the service
• Scope: integrated coverage across Lenovo Foundation, YourDrive YourData, and Premier Support features designed for reliability and data protection

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Activate the extended service — contact Lenovo Support or your authorized Lenovo partner to initiate the Premier Support extension and attach it to the device’s serial number or SKU, ensuring alignment with YourDrive YourData integration.
• Register your device profile — provide the device details (SKU/UPC where applicable) to ensure accurate records and coverage mapping within the service portal.
• Schedule initial assessment — arrange a convenient time for on-site verification, maintenance checks, and data protection configuration tied to YourDrive YourData.
• Review service inclusions — confirm the 9x5 hours, Next Business Day parts & labor, defective media retention, and maintenance scope to align expectations with the service team.
• Set up monitoring and alerts — enable service reminders and automated alerts for upcoming maintenance windows, part replacements, and data protection updates through your Lenovo account.

Frequently asked questions

• What does this Extended Service include? It combines Lenovo Foundation coverage, YourDrive YourData data protection integration, and Premier Support with 9x5 on-site availability and Next Business Day parts and labor, plus maintenance, defective media retention, and comprehensive coverage for the duration of 4 years.
• How long does the service last? The service is valid for four years from the start date of activation, providing long-term reliability and predictable support costs.
• What is defective media retention? This feature ensures secure handling and retention of defective storage media, enabling proper data protection while replacements are arranged and installed by on-site technicians.
• What does Next Business Day mean for on-site service? If a covered issue cannot be resolved remotely, a Lenovo technician will be dispatched to your location by the next business day to perform the necessary repair or replacement work, minimizing downtime.
• Who is eligible for this service? Eligibility typically depends on device type, model, and purchase agreement with Lenovo or an authorized partner. Confirm eligibility with Lenovo Support or your reseller when purchasing or renewing the service.
• How do I activate or renew the service? Activation or renewal is completed through Lenovo Support or your authorized Lenovo partner. You’ll provide device identifiers (serial number, SKU/UPC) and select the coverage window to match your needs.
• Is data protection included with YourDrive YourData? Yes. YourDrive YourData integration focuses on safeguarding data across Lenovo environments, supporting reliable backups, data mobility, and quick recovery as part of the overall Premier Support package.