Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

The Lenovo Foundation + YourDrive YourData + Premier Support is the ultimate extended service solution for your devices, providing you with unparalleled support and peace of mind. Designed for businesses and individual users alike, this service offers a comprehensive maintenance plan that ensures your technology continues to run smoothly for four full years. With a commitment to reliability and efficiency, you can focus on what matters most while we take care of the rest.

• Reliable Support: With Lenovo's Premier Support, you gain access to a dedicated team of experts ready to assist you with any technical issues that may arise, ensuring timely resolutions and minimal downtime.
• Defective Media Retention: This service includes a Defective Media Retention option, allowing you to retain faulty drives for further analysis or data recovery without the extra hassle of returning them to the manufacturer.
• On-Site Support: Enjoy the convenience of on-site support, where trained technicians come directly to your location, providing fast and effective solutions to any issues that disrupt your operations.
• Next Business Day Response: With a next business day parts and labor service response time, you can rest assured that any necessary repairs or replacements will be completed swiftly, keeping your business running smoothly.
• Long-Term Service Duration: The extended 4-year service plan gives you the assurance of continuous support and maintenance, allowing you to maximize the efficiency of your devices over an extended period.

Technical Details of the Product

This extended service plan includes:

• Coverage for 9 x 5 service hours
• Next Business Day on-site maintenance
• Comprehensive parts and labor service
• Defective Media Retention for data security
• Access to Lenovo's Premier Support team

How to Install

Installation of the Lenovo Foundation + YourDrive YourData + Premier Support service is straightforward:

1. Purchase the service plan through an authorized Lenovo reseller or directly from the Lenovo website.
2. Upon confirmation of your purchase, you will receive a service activation code along with instructions for setting up your support profile.
3. Register your devices on the Lenovo support portal using the activation code to ensure they are covered under this service plan.
4. Once registered, you can access all Premier Support features, including troubleshooting assistance and on-site service requests.

Frequently Asked Questions

What is covered under the Lenovo Foundation + YourDrive YourData + Premier Support service?

This service plan includes comprehensive on-site support, next business day response for parts and labor, as well as defective media retention.

How do I request on-site support?

To request on-site support, simply contact Lenovo's Premier Support team through the support portal or by phone, and provide them with your service details.

Can I transfer my service plan to another device?

Service plans are typically tied to specific devices. Transferring coverage may depend on the terms provided at the time of purchase, so it's best to check with Lenovo support for your options.

What happens after the 4-year service period ends?

After the service period concludes, you will have the option to renew your service plan or purchase a new one to continue receiving support.

Is there a limit to how many service requests I can make?

There is no specific limit to service requests; however, excessive requests may be subject to review to ensure they are within the terms of your service agreement.