Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

The Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year is designed to provide a robust support system that ensures your Lenovo products operate at peak efficiency. This extended service plan guarantees that you receive the utmost care and maintenance, minimizing any potential downtime while maximizing your productivity. With comprehensive support options tailored to meet your unique business needs, you can focus on what matters most while we take care of the technical issues.

• Comprehensive Support: Receive reliable technical support to address all of your issues promptly. Our expert team is ready to assist you with your Lenovo products, ensuring that you can get back to work without delays.
• Defective Media Retention: This unique feature allows you to manage any mishaps effectively by retaining defective media. This means you can handle sensitive data securely and confidently.
• On-site Support: Limit any downtime with on-site assistance to get your systems back up and running quickly. Our technicians are ready to come to your location to resolve issues swiftly.
• Parts & Labor Coverage: Enjoy peace of mind with comprehensive parts and labor service coverage, which enhances usability and increases efficiency in your operations.
• Next Business Day Response: Our commitment to a next business day parts and labor service response time ensures that your issues are addressed promptly, maintaining maximum reliability for your business.

Technical Details

• Service Duration: 4 Years
• Support Availability: 9 x 5 coverage
• On-Site Maintenance: Yes
• Response Time: Next Business Day
• Service Type: Parts & Labor

How to Install

To activate your Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service, simply register your Lenovo device with the included service ID on the Lenovo support website. Follow the prompts to set up your account and select your preferred support options. Once registered, you will have access to the full range of support services covered under this plan.

Frequently Asked Questions

What does the 9 x 5 support mean?

The 9 x 5 support means that our assistance is available Monday through Friday, 9 AM to 5 PM, providing you with reliable access to help during standard business hours.

How does defective media retention work?

Defective media retention allows you to keep any defective hard drives or media that may contain sensitive data. This helps to ensure that you have control over your data and can manage it in accordance with your company policies.

What is the next business day response time?

Next business day response time means that if you report an issue, our team will respond and dispatch the necessary parts or technicians to your location by the next business day, ensuring minimal disruption to your operations.

Can I contact support outside of business hours?

While our primary support is available during business hours, you may be able to access online resources or submit a support ticket at any time. A response will be provided during the next business day.

Is the service transferable?

Yes, the service can be transferred to another user, provided that the Lenovo device remains the same and the new user registers with Lenovo support. Please refer to Lenovo's transfer policy for further details.