Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service

Discover the Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - a comprehensive maintenance solution designed to keep your systems running efficiently and effectively. This service extends your support for an impressive four years, ensuring you receive the highest level of assistance when it matters most. Whether you are managing a small business or a large enterprise, this service delivers peace of mind with its reliable support and exceptional features.

• Comprehensive Coverage: Enjoy 4 years of uninterrupted service, ensuring your devices are covered under any circumstances, minimizing downtime and maximizing productivity.
• Next Business Day On-Site Support: Experience the convenience of next business day support with trained experts available to resolve your issues right at your location, ensuring minimal disruption to your operations.
• Defective Media Retention: This unique feature allows you to retain defective media, giving you full control over your data and the ability to handle any mishaps that may occur.
• Parts & Labor Included: With our parts and labor service characteristics, you can rest assured that all necessary repairs and replacements are covered, offering you a hassle-free experience.
• Predictable Total Cost of Ownership: Eliminate unexpected costs with our predictable pricing structure, allowing you to budget effectively and manage operating expenses with ease.

Technical Details of the Product

This extended service includes:

• Service duration: 4 years
• Support hours: 9 x 5
• Response time: Next Business Day
• On-site maintenance for parts and labor
• Defective media retention service

How to Install

To activate your Lenovo Foundation + YourDrive YourData + Premier Support service, follow these simple steps:

1. Purchase the service through an authorized Lenovo retailer or directly from Lenovo’s website.
2. Once you receive your service agreement, review the terms and conditions.
3. Register your service using the instructions provided in the agreement.
4. Keep your service agreement handy for reference on how to access support when needed.

Frequently Asked Questions

What is included in the Lenovo Foundation + YourDrive YourData + Premier Support service?

This service includes on-site support, parts and labor, defective media retention, and next business day response. It ensures a seamless and efficient support experience.

How do I contact support if I need assistance?

You can contact support by calling the number provided in your service agreement or by visiting the Lenovo support website for additional resources.

Is the service transferable if I sell my device?

Yes, the service is transferable. Make sure to contact Lenovo support to update the service information to the new owner.

What happens if I encounter a defect that cannot be repaired on-site?

If a defect cannot be repaired on-site, our technicians will provide you with a replacement device or parts, ensuring you are back up and running as quickly as possible.

How do I manage my service agreement after purchase?

You can manage your service agreement via the Lenovo support portal, where you can also find information about upcoming renewals or changes to your service.