Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year - Sr645

Experience enterprise-grade protection and predictable budgeting with Lenovo Foundation + YourDrive YourData + Premier Support. This comprehensive four-year extended service pairs foundation-level hardware maintenance with data-protection options and access to Lenovo’s seasoned Premier Support team. Designed to minimize downtime, optimize uptime, and protect your investment, it delivers fast response times, on-site expertise, and a clear path to reliable performance for Lenovo systems equipped with YourDrive YourData features.

• Predictable total cost of ownership over a 4-year service duration, reducing unexpected expenses and simplifying IT budgeting.
• 9x5 phone support with proactive access to Lenovo experts to help you diagnose and resolve issues quickly.
• On-site support with Next Business Day arrival, ensuring critical issues are addressed efficiently and downtime is minimized.
• Parts and labor coverage on-site, so maintenance and replacements are performed without surprise costs.
• Integrated YourDrive YourData protection options and Premier Support access, delivering data protection, rapid guidance, and proven service levels for mission-critical environments.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 4 Year - Service Nbd+ydyd Sr645

SKU: Sr645 | Coverage: 4 years | Service type: Premier Support with on-site maintenance, parts and labor | Response time: Next Business Day (NBD) for parts and labor | Support window: 9x5 phone support | Data protection: YourDrive YourData integration included | Platform readiness: compatible with Lenovo systems supporting YourDrive YourData features

This extended service is engineered to deliver dependable and predictable performance for Lenovo hardware, pairing reliable on-site availability with rapid remote assistance. The combination of 9x5 phone support, Next Business Day on-site response, and the inclusion of YourDrive YourData safeguards helps organizations maintain operational continuity, safeguard critical data, and keep systems running at peak efficiency. The four-year duration aligns with typical enterprise hardware refresh cycles, providing long-term protection and a measurable return on investment through minimized downtime and maintenance surprises.

how to install Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service

Because this offering is a service-based protection plan rather than software to install, activation is handled through Lenovo Premier Support and your authorized Lenovo reseller or account manager. The following steps outline how to activate and begin receiving coverage:

• Verify eligibility and confirm the Sr645 SKU corresponds to the hardware baseline covered under this extended service. Have your purchase order, order number, and company details ready.
• Notify your Lenovo account representative or Premier Support team to initiate activation. Provide the device serial numbers, site location, and expected maintenance windows to coordinate on-site scheduling.
• Confirm service level preferences, including 9x5 phone access and Next Business Day on-site support, to ensure SLA targets align with your operational needs.
• Prepare the environment for on-site visits by granting appropriate access, identifying any required safety or access clearances, and scheduling maintenance windows that minimize disruption.
• Keep documentation up to date, including asset inventory, YourDrive YourData configuration, and any relevant data-protection policies, so the on-site technician can tailor maintenance to your environment.
• After activation, a Lenovo on-site technician will coordinate the first service visit, review system health, perform preventive maintenance as defined by your coverage, and confirm next steps for ongoing protection.

Frequently asked questions

What is included in Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service?

This four-year extended service combines foundation-level hardware maintenance with YourDrive YourData data protection integration and Premier Support access. It includes 9x5 phone support, Next Business Day on-site service with parts and labor coverage, on-site maintenance, and continuous support from Lenovo experts to help diagnose, repair, and optimize your system performance.

What does Next Business Day on-site service mean for my operations?

Next Business Day means that, once a service request is opened and approved, a Lenovo technical resource will arrive at your site on the business day following the request. This fast on-site presence is designed to minimize downtime and accelerate issue resolution for critical systems.

How does YourDrive YourData fit into this service?

YourDrive YourData is integrated as part of the service to provide data protection and recovery considerations alongside hardware support. It helps safeguard important data and ensures that data protection best practices are aligned with hardware maintenance and service actions, contributing to faster recovery and business continuity.

Can I extend this coverage to other devices or expand the SKU?

Expansion options typically exist through Lenovo’s enterprise service programs. If you need broader coverage across additional devices or expanded service levels, contact your Lenovo account representative to explore eligible extensions, upgrades, or bundle options that align with your organization’s IT strategy.

Is this a warranty replacement program or a separate service agreement?

This is a separate extended service agreement that complements the standard warranty by extending coverage, enhancing response times, and adding YourDrive YourData data protection options and Premier Support access for a longer term (4 years). It is designed to provide predictable support costs and improved service outcomes beyond basic warranty terms.

What should I prepare before a service visit?

Prepare asset details, serial numbers, and YourDrive YourData configurations. Have the site location, access instructions, and any required safety clearances ready. Document any current issues, uptime requirements, and critical workloads that should be prioritized during the on-site visit to maximize the value of the service window.