Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service (4 Year)

Protect your Lenovo investment with a comprehensive four-year extended service that combines Foundation + YourDrive YourData benefits with Premier Support. This robust offering is designed to minimize downtime, maximize reliability, and deliver peace of mind through on-site assistance, rapid response times, and proactive maintenance. With 9x5 coverage, Next Business Day parts and labor, and defective media retention, you gain a durable, value-driven solution that keeps critical systems running smoothly while simplifying ownership costs.

• Comprehensive 4-year Extended Service with Premier Support, designed to safeguard your hardware ROI by delivering faster on-site assistance, scheduled maintenance, and reliable parts & labor support.
• 9x5 on-site coverage with Next Business Day Parts & Labor service response, ensuring the fastest possible resolution to keep critical workloads online and productive while limiting downtime.
• Defective media retention service included, providing an added layer of data protection and dependable efficiency so you can operate with peace of mind knowing compromised media is handled securely and responsibly.
• Maintenance, parts, and labor are included under the plan, helping you minimize inventory costs and maintain maximum dependability without unexpected expenses or hidden fees.
• Clear, predictable terms across a four-year service duration, designed to maximize efficiency and deliver precise results that align with operational goals and budget planning.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

• Service Type: Extended Service with Premier Support
• Coverage Duration: 4 years
• Response Window: Next Business Day for parts and labor
• Support Window: 9x5 on-site coverage
• On-site Service: Included
• Maintenance: Included in service terms
• Defective Media Retention: Included as part of the service package

how to install Lenovo Foundation + YourDrive YourData + Premier Support

• Verify eligibility: Confirm that your Lenovo system configuration qualifies for Foundation + YourDrive YourData + Premier Support and identify the desired service start date.
• Prepare serials and SKUs: Gather the device serial numbers and any relevant SKUs to ensure accurate registration and coverage assignment.
• Register the service: Access the Lenovo or authorized partner portal to register the extended service package, linking it to the correct devices and confirming the 4-year term.
• Plan activation: Schedule the activation date with a Lenovo representative or service partner to align with installation timelines and business needs.
• Coordinate service delivery: Establish contact details, service level expectations, and any on-site access requirements so that technicians can perform maintenance, parts replacement, and on-site support with minimal disruption.

Frequently asked questions

• Q: What does the Lenovo Foundation + YourDrive YourData + Premier Support package include?
  A: It combines a four-year extended service with on-site, next-business-day parts and labor response, 9x5 coverage, maintenance, and defective media retention. The package is designed to protect your investment, minimize downtime, and provide predictable costs with reliable support.
• Q: What does defective media retention mean for my data security?
  A: Defective media retention means that any media identified as defective is retained for secure handling and replacement as part of the service. This feature adds an extra layer of data integrity and peace of mind, ensuring that failed components are managed in a controlled manner.
• Q: How quickly can I expect service when a problem arises?
  A: With 9x5 coverage and Next Business Day on-site service for parts and labor, you can expect rapid dispatch and on-site engineering to restore functionality as quickly as possible within standard business hours.
• Q: How long does the service last?
  A: The coverage term is four years from the agreed start date, providing long-term protection and a stable maintenance plan for your Lenovo hardware.
• Q: Are maintenance and parts costs included?
  A: Yes. The plan includes maintenance and parts and labor as part of the service, helping to minimize unpredictable expenses and streamline budgeting.