Lenovo Foundation + YourDrive YourData + Premier Support — Extended Service (4 Year)

Shield your business technology with a robust, enterprise-grade protection plan that combines Lenovo Foundation coverage, YourDrive YourData integration, and Premier Support for an extended four-year term. This comprehensive service bundle is designed to maximize uptime, minimize total cost of ownership, and give you the confidence to focus on what matters most—driving results. With on-site maintenance, parts and labor protection, and priority access to Lenovo experts, your critical systems stay resilient under demanding workloads. The included Defective Media Retention option adds an extra layer of data-handling security, ensuring you retain replacement media when needed, while YourDrive YourData integrates data protection and drive-management features to safeguard essential information throughout the service life. All of this is delivered with a clear 9x5 service window and Next Business Day on-site response, so downtime is kept to a minimum and productivity stays constant.

• 4-year comprehensive coverage: Extend your protection horizon with a long-term service plan that supports equipment reliability, stability, and performance across your Lenovo fleet, reducing risk and unexpected repair costs over time.
• 9x5 with Next Business Day on-site response: Benefit from business-hours assistance and a rapid on-site visit plan that prioritizes timely resolution, helping you maintain operations during peak periods and critical projects.
• On-site maintenance and parts & labor: Comprehensive repair and maintenance delivered at your location, minimizing downtime, easing logistics, and ensuring repairs are completed by qualified technicians with genuine Lenovo parts.
• Defective Media Retention included: When replacements are issued, you can retain the defective media, supporting data governance and compliance while you manage data assets during transitions.
• YourDrive YourData integration: A seamless data-protection and drive-management approach that complements Lenovo hardware with integrated data safeguards, helping you protect important files and maintain data accessibility.

Technicals Details of [product]

Specifications for this service bundle align with Lenovo’s extended-service framework and include core coverage features described in the product overview. The key technical details that define this offering are:

• Service duration: 4 years
• Support window: 9x5 (Monday–Friday, typical business hours)
• Response time: Next Business Day on-site for parts and labor
• Service delivery: On-site at your location
• Maintenance: Included as part of the coverage
• Parts and labor: Covered under the extended service
• Defective Media Retention: Included with replacements
• YourDrive YourData: Integrated data protection and drive-management features

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Confirm eligibility and product lineage with your Lenovo account representative or authorized partner to ensure the service applies to your devices.
• Gather essential references such as the service order number, device serials or service tags, and any SKU/UPC identifiers that may be required for enrollment.
• Contact Lenovo Premier Support or your designated Lenovo channel partner to initiate enrollment, activation, and scheduling of coverage.
• Provide the required information and confirm service terms, including your preferred on-site appointment windows and any access instructions for your facility.
• Coordinate the on-site visit or remote arrangement as needed, once enrollment is confirmed, to begin coverage and ensure a smooth transition from existing support arrangements.

Frequently asked questions

• What is included in this extended service? The package provides a 4-year extended service with 9x5 support and Next Business Day on-site response, plus on-site maintenance, parts and labor coverage, Defective Media Retention, and integration with YourDrive YourData for data protection and drive management.
• What does Defective Media Retention mean for me? It allows you to retain the defective media when replacements are issued, helping you manage data assets and maintain control during the replacement process.
• What is YourDrive YourData and how does it relate to this service? YourDrive YourData is an integrated data-protection and drive-management approach that complements Lenovo hardware, enhancing data security and accessibility throughout the service term.
• What is the response time and coverage window? The service covers 9x5 business hours with Next Business Day on-site response, ensuring rapid dispatch of technicians for on-site resolution during standard business days.
• How do I activate and install this service? Reach out to Lenovo Premier Support or your authorized Lenovo partner, provide your service/order details, and follow their instructions to enroll, set up, and schedule initial on-site service.