Lenovo Foundation + YourDrive YourData + Premier Support — Extended Service (4 Year)

The Lenovo Foundation + YourDrive YourData + Premier Support extended service is a comprehensive, end-to-end maintenance package designed to protect your infrastructure with a predictable total cost of ownership. This four-year program blends foundational hardware support with data safety features and premium assistance to minimize downtime and maximize productivity. Ideal for businesses that rely on continuous operations, this service covers proactive maintenance, rapid on-site response, and robust support that keeps systems running smoothly, even in high-demand environments. By combining on-site expertise, rapid parts and labor availability, and data-retention features, the service delivers a dependable, scalable solution that adapts to evolving technology needs. With 9x5 coverage and Next Business Day response, you’ll experience a balance of broad accessibility and expedited intervention, ensuring your critical systems stay healthy and your teams stay focused on what matters most—delivering results for your customers.

• Four-year protection with predictable costs: Lock in long-term coverage that stabilizes maintenance expenses and reduces unexpected repair bills, giving you peace of mind and clearer budgeting for IT operations.
• On-site support with Next Business Day response: When issues arise, qualified Lenovo professionals arrive on-site quickly to diagnose and remediate, minimizing downtime and keeping your system uptime high.
• Defective media retention service included: If media experiences a failure, this service helps you manage and recover data with a structured retention process, safeguarding critical information and reducing risk.
• 9x5 coverage with Next Business Day parts and labor: Access technical support during standard business hours, plus the assurance of rapid on-site intervention and replacement parts when needed.
• Maintenance and Parts & Labor coverage: Comprehensive service that includes routine maintenance, diagnostic work, and all necessary parts and labor to restore systems to optimal performance.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

The Lenovo Foundation + YourDrive YourData + Premier Support extended service combines several high-value components to deliver reliable protection for your hardware and data assets. This section highlights the core characteristics that contribute to a strong total-cost-of-ownership model and a responsive, enterprise-grade support experience.

• Service duration: 4 years from the activation date, providing multi-year coverage that aligns with typical hardware refresh cycles and asset lifespans.
• Coverage scope: On-site maintenance and labor with replacement parts as needed, designed to keep systems operating with minimal disruption.
• Response time: Next Business Day for parts and labor, ensuring timely escalation and resolution of technical issues.
• Support hours: 9x5 coverage, offering robust access to technical resources during standard business hours to support busy enterprise environments.
• Defective media retention: A dedicated service feature that assists with data retention and media-related incidents, helping you manage recovery and continuity more effectively.
• Premier level assistance: Access to a higher tier of support that prioritizes complex cases, expert guidance, and streamlined problem resolution for critical systems.
• Total cost of ownership benefits: A predictable, single-source service that reduces the administrative burden of vendor management and helps align support with business goals.
• Maintenance orientation: Proactive maintenance and preventive checks designed to sustain performance, extend hardware life, and minimize unplanned outages.

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Confirm eligibility and purchase: Ensure your Lenovo hardware and software environment qualifies for the Foundation + YourDrive YourData + Premier Support program, and complete the purchase through your Lenovo representative or authorized partner.
• Activate the service: Register the service in your Lenovo account or portal. Link the service to your device assets using the serial numbers or asset IDs provided during purchase for accurate tracking and entitlement validation.
• Schedule activation and onboarding: Coordinate with a Lenovo on-site specialist or remote support team to establish a service activation date, confirm coverage scope, and align on-site visit logistics if needed.
• Define service levels and points of contact: Specify your preferred on-site service windows, designate primary and alternate contacts, and establish escalation paths to ensure rapid communication when issues arise.
• Monitor and manage through the portal: Use the Lenovo service portal to monitor tickets, view service history, and access proactive health checks. Keep asset records up to date and renew coverage before expiration to maintain uninterrupted protection.

Frequently asked questions

Q: What is included in this extended service package?

A: This package combines Lenovo Foundation, YourDrive YourData, and Premier Support into a four-year extended service. It includes on-site maintenance, parts and labor, Next Business Day response, 9x5 coverage, and a defective media retention service to manage media-related incidents. The goal is to provide predictable costs, fast problem resolution, and robust data safety features to support consistent system performance.

Q: What does “defective media retention” mean for my data?

A: Defective media retention is a service feature that helps you handle media failures by providing processes to preserve data where feasible and support recovery activities. It is designed to mitigate data loss and help you navigate media-related incidents with guidance and resources from the service provider.

Q: How long does the service last, and when does it start?

A: The service lasts four years from activation. Activation typically begins after purchase and registration in the authorized Lenovo service portal. To maximize protection, activate promptly and ensure all eligible devices are linked to the service profile.

Q: Do I receive on-site support?

A: Yes. On-site support is included, with Next Business Day parts and labor service when dispatch is required. This ensures rapid access to skilled technicians who can diagnose, repair, and restore functionality at your location.

Q: What times are covered by 9x5 support?

A: The 9x5 coverage indicates technical support during standard business hours on business days. If an issue requires escalation beyond this window, you may coordinate with the service provider for next-step options as part of the Premier Support tier.

Q: How do I initiate a service request?

A: Initiate requests through the Lenovo service portal or your authorized Lenovo representative. Have your asset IDs, serial numbers, and a clear description of the issue ready to streamline triage, assignment, and resolution. Alerts and updates will be provided through the portal and by the service team.