Lenovo Foundation + YourDrive YourData + Premier Support — Extended Service (5 Year) NBD+YDYD Se450

Experience enterprise-grade reliability with Lenovo’s Foundation bundle, pairing YourDrive YourData data protection with Premier Support and a 5-year extended service plan. This comprehensive offering is designed to keep your Lenovo systems operating at peak performance, delivering predictable total cost of ownership, rapid on-site responses, and proactive maintenance that minimizes downtime. With Defective Media Retention included, you gain added assurance that failed drives can be handled securely while issues are diagnosed and resolved promptly. On-site experts, available during business hours and guaranteed Next Business Day visits, ensure that critical problems are addressed quickly so your business keeps moving forward.

• Comprehensive 5-year coverage: A full-term service that travels with your hardware, delivering dependable maintenance and support to maximize uptime, extend asset life, and simplify long-term budgeting for your IT environment.
• 9x5 on-site support with Next Business Day response: Access Lenovo-certified professionals during standard business hours, with a guaranteed Next Business Day on-site visit to resolve hardware issues and restore operations swiftly.
• Defective Media Retention included: When required, Lenovo securely retains defective storage media to support in-depth problem diagnosis while maintaining data integrity and facilitating repair workflow.
• On-site maintenance and fast parts & labor: Trained technicians arrive with the necessary components and labor to complete repairs efficiently on-site, reducing downtime and keeping productivity on track.
• Predictable total cost of ownership: A bundled, transparent pricing structure minimizes unexpected repair charges and provides clear budgeting guidance for IT planning and resource allocation.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 5 Year - Service Nbd+ydyd Se450

• Service Level: 9x5 coverage with Next Business Day on-site service to swiftly address hardware faults and maintain system availability.
• Response and Resolution: Next Business Day parts and labor service response time designed to minimize downtime and keep essential systems online.
• Scope: Includes on-site maintenance, parts, and labor to complete tasks efficiently, with a focus on rapid problem resolution and minimal disruption to operations.
• Defective Media Retention: Optional inclusion allowing secure handling and retention of defective drives to support service diagnostics and data protection during repair work.
• Duration: The extended service lasts 5 years from activation, ensuring sustained dependability and proven results over the hardware lifecycle.
• Support Model: Premier Support delivers access to Lenovo-certified experts, offering a dependable, enterprise-grade service experience with priority assistance and escalation as needed.
• SKU/Reference: Se450 – used for purchase reference and service lookup within Lenovo's ecosystems and partner portals.

How to install Lenovo Foundation + YourDrive YourData + Premier Support - Extended Service - 5 Year - Service Nbd+ydyd Se450

Activating and integrating this extended service is designed to be seamless within your existing Lenovo environment. Follow these steps to ensure a smooth enrollment and ongoing coverage that aligns with your IT strategy:

• Confirm eligibility and gather the product serial number, model details, and current warranty information to identify the correct service tier and pricing.
• Determine activation timing and coordinate with Lenovo Premier Support to schedule onboarding, installation, and knowledge transfer for your team.
• Specify whether Defective Media Retention is required to support data-protection goals and service diagnostics for any storage devices involved.
• Review the 5-year term, 9x5 coverage, and Next Business Day on-site response to ensure alignment with service expectations and business continuity objectives.
• Provide preferred on-site locations, contact points, and escalation paths to ensure rapid dispatch of technicians and streamlined service delivery when needed.

Frequently asked questions

• What does 5-year Premier Support cover?

  The 5-year Premier Support provides extended hardware maintenance, on-site service, and access to Lenovo-certified professionals to diagnose and fix issues, with a focus on rapid response and predictable costs across the system’s lifecycle.

• What is Defective Media Retention?

  Defective Media Retention is an option that allows Lenovo to securely retain defective storage media for evaluation during service, helping diagnose problems while maintaining data integrity and security.

• What does Next Business Day on-site mean?

  Next Business Day on-site means a technician will arrive at your location on the business day following a service request, ensuring timely repair or maintenance to keep critical systems available.

• Is this service available for all Lenovo systems?

  Availability depends on model, configuration, and regional terms. Check with Lenovo Premier Support to confirm eligibility and confirm the exact service terms for your device and location.

• How does this service help manage total cost of ownership?

  The bundled, 5-year extended service with on-site support and parts & labor reduces unexpected repair costs and downtime, enabling more accurate budgeting and smoother IT planning.

• Can I upgrade or modify this service after purchase?

  Yes, service terms can typically be adjusted to fit evolving IT needs, subject to eligibility, pricing, and activation timelines as determined by Lenovo Premier Support.