Lenovo Foundation + YourDrive YourData + Premier Support — Post-Warranty, 1-Year On-Site Coverage

This post-warranty Premier Support package is designed for Lenovo Foundation systems that rely on YourDrive YourData to protect critical data and keep operations running smoothly once the manufacturer’s warranty has expired. Engineered to minimize downtime and maximize productivity, it provides a robust 1-year service commitment with on-site assistance, rapid response times, and comprehensive coverage of maintenance and repair needs. With the Defective Media Retention service included, you gain extra peace of mind that data-bearing components are handled securely and efficiently throughout the support lifecycle. The combination of on-site expertise, Parts & Labor coverage, and a Next Business Day response ensures quick resolution of issues, allowing your business to stay focused on what matters most.

• Comprehensive post-warranty coverage with 1-year duration: This Lenovo Foundation + YourDrive YourData plan extends essential service levels beyond the factory warranty, delivering reliable on-site support and proactive maintenance to protect your investment and keep mission-critical systems operational.
• 9x5 service window with Next Business Day response for fast issue resolution: Enjoy predictable business-hours coverage and a rapid Parts & Labor response, helping to minimize downtime during peak operating periods and critical production cycles.
• On-site maintenance and Parts & Labor coverage: The program covers both labor and replacement parts for eligible repairs performed on-site, reducing disruption and accelerating repair timelines without compromising system performance.
• Defective Media Retention service for secure data handling: When media is replaced or serviced, defective components are retained under the program to support secure disposal, data integrity, and potential recovery workflows as needed by your policies.
• YourDrive YourData integration for data protection: The service aligns with YourDrive YourData capabilities to support data protection and continuity in environments that rely on robust data management and recovery processes.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

• Service Type: Premier Support – Post Warranty
• Duration: 1 Year
• Service Window: 9x5 (Mon–Fri business hours)
• Response Time: Next Business Day (Parts & Labor)
• Service Delivery: On-site visits by qualified technicians
• Maintenance Coverage: Included
• Parts & Labor Coverage: Included
• Defective Media Retention: Included
• Data Protection / Recovery Support: Supports YourDrive YourData integration and related data-protection workflows

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Understand there is no hardware installation required: This is a service entitlement activated after purchase, not a physical hardware add-on.
• Provide asset details during activation: Supply the relevant Lenovo asset tags, serial numbers, and purchaser information to ensure the coverage applies to the correct devices.
• Activate the service entitlement: Work with a Lenovo Premier Support representative or use the Lenovo support portal to activate and associate the contract with your devices.
• Schedule initial on-site coverage: Coordinate the first on-site visit within the 9x5 window to establish the service baseline and address any outstanding issues.
• Use the service portal for ongoing requests: After activation, submit service requests through the Lenovo Premier Support portal or authorized channels to trigger Next Business Day responses as needed.

Frequently asked questions

• What does this post-warranty Premier Support cover? It provides on-site assistance, maintenance, and Parts & Labor coverage for 1 year after the manufacturer’s warranty ends, along with a Next Business Day response and defective media retention services. It also integrates with YourDrive YourData to support data protection-related needs.
• What is the defective media retention service? This feature ensures defective media is retained in a controlled manner for secure disposal, data integrity verification, or data recovery workflows as part of the support engagement, helping protect sensitive information during repair processes.
• What is the service window and response time? The plan operates on a 9x5 business-hours basis, with Parts & Labor typically dispatched and resolved on a Next Business Day basis where feasible, depending on parts availability and technician scheduling.
• Do I need to install anything to use this service? No hardware installation is required. Activation is performed through Lenovo Premier Support, and service is delivered via on-site visits once the contract is active and assets are registered.
• How do I activate and manage this coverage? After purchasing, you’ll work with Lenovo Premier Support to activate the contract, link it to your devices, and gain access to the service portal for submitting requests and tracking progress.
• Is this service renewable after the 1-year term? The description specifies a 1-year term. Renewal options are typically available through Lenovo sales or Premier Support programs; confirm your renewal terms with your Lenovo representative at the time of purchase.