Lenovo Foundation + YourDrive YourData + Premier Support – Post Warranty, 1 Year

Protect your Lenovo foundation with a powerful post-warranty service plan designed to keep your YourDrive YourData environments running at peak performance. This 1-year Premier Support package delivers on-site maintenance, fast parts replacement, and comprehensive labor coverage to minimize downtime after the manufacturer’s warranty expires. Built for SR850v2 Hana deployments, it blends proactive care with rapid response to safeguard productivity, reliability, and total cost of ownership. Whether you’re expanding capacity, protecting critical workloads, or maintaining a high-availability infrastructure, this service helps you stay focused on your business outcomes rather than hardware interruptions.

• On-site expert support delivers fast, hands-on assistance at your location, enabling rapid diagnosis and resolution of issues without the need to remove systems from service.
• Parts replacement included ensures critical components are swapped quickly, reducing unplanned downtime and keeping your Lenovo Foundation + YourDrive YourData environment powered up.
• Labor coverage for maintenance provides skilled technician time and effort to perform repairs and routine maintenance with precision, helping extend the life of your hardware.
• Next Business Day response guarantees timely service delivery with a dependable turnaround, so your most important workloads resume with minimal disruption.
• 1-year service duration offers sustained efficiency and predictable budgeting, giving you a clear path to long-term reliability beyond the initial warranty period.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 1 Year

The service provides a comprehensive on-site support framework designed to protect your Lenovo Foundation and YourDrive YourData deployments once the manufacturer’s warranty has expired. It combines proactive maintenance, expedited repairs, and a defined response timeline to help you maintain high availability and performance for your SR850v2 Hana infrastructure.

• Service Type: Premier Support – Post Warranty with On-site maintenance and parts & labor coverage
• Coverage Duration: 1 Year
• Inclusions: On-site support, parts replacement, and labor for maintenance and repair tasks
• Response Time: Next Business Day (Parts and Labor)
• Scope: Designed for Lenovo Foundation + YourDrive YourData environments, including SR850v2 Hana configurations

How to activate Lenovo Foundation + YourDrive YourData + Premier Support

Activation is straightforward since this is a service plan rather than software installation. To enroll and begin coverage, follow these steps to ensure your environment is protected and ready for on-site support when needed:

• Verify eligibility and complete the purchase of the Premier Support post-warranty plan for your Lenovo Foundation + YourDrive YourData configuration.
• Contact Lenovo support or your authorized channel partner to register the plan and confirm the service details, including your SR850v2 Hana deployment.
• Provide essential product information, such as model names, serial numbers, and the scope of YourDrive YourData integration, so the service team can align resources quickly.
• Schedule an onboarding or service verification session to establish contact points, escalation paths, and on-site visit preferences.
• Keep your service contract number and confirmation document accessible for future reference and smoother dispatch of on-site technicians.

Frequently asked questions

• Q: What does this post-warranty Premier Support plan include? A: It provides on-site maintenance, parts replacement, and labor coverage for Lenovo Foundation + YourDrive YourData deployments after the manufacturer’s warranty ends, with a Next Business Day response to ensure quick resolution.
• Q: How long does the coverage last? A: The plan lasts for 1 year from activation, offering a predictable period of protection and service continuity for your critical infrastructure.
• Q: What does “Next Business Day” mean for response time? A: If a service need is identified, a technician, parts, or both are dispatched and a resolution plan is aimed at completion by the next business day, subject to logistical constraints and service region.
• Q: Is on-site support available for all regions? A: On-site coverage is provided where the service network supports field visits; regional availability may vary, and your provider will confirm travel and dispatch options during enrollment.
• Q: How do I activate or enroll in this plan? A: Activation occurs through your Lenovo support channel or authorized reseller. You will register the plan against your Lenovo Foundation + YourDrive YourData deployment and SR850v2 Hana, then receive confirmation and service contact details for on-site dispatch.
• Q: What should I prepare for the on-site visit? A: Have your device details, warranty/contract number, and a brief description of the issue ready. This helps the technician diagnose quickly and avoid delays in dispatch or parts ordering.