Lenovo Foundation + YourDrive YourData + Premier Support – Post Warranty (1 Year)

This all-in-one service bundle from Lenovo brings together Foundation hardware support, YourDrive YourData data protection, and Premier Support to deliver robust post-warranty coverage. Engineered for organizations relying on Lenovo storage and devices, this program provides predictable protection against repair costs, rapid on-site assistance, and a streamlined path to keep systems running smoothly. With a 1-year duration, on-site service, and Next Business Day parts and labor, you gain dependable support that helps minimize downtime, protect critical data, and sustain peak productivity. The defective media retention service adds a critical layer of security, enabling secure handling of failed drives and alignment with data-handling best practices during recovery and disposal.

• Post-warranty coverage with 1-year duration: Extends essential protection beyond standard warranty, ensuring continued access to trusted Lenovo service, parts, and labor for a full 12 months.
• On-site, 9x5 support with Next Business Day response: Fast, convenient repairs at your location during business hours, reducing downtime and avoiding costly logistics delays.
• Defective media retention service: When storage devices fail, Lenovo retains defective media to support secure handling, data recovery processes, and compliant disposal as required.
• Comprehensive parts and labor coverage: Includes needed parts and skilled labor for reliable maintenance, enabling predictable costs and timely repairs.
• Optimized productivity and usability: A combination of on-site service, rapid response, and proactive maintenance ensures steady performance with minimal disruption to operations.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 1 Year - Warranty ydyd Sr665 V3

• Service type: Premier Support (post-warranty) with integrated YourDrive YourData data protection features.
• Coverage period: 1 year from activation or eligibility date, providing continued protection beyond standard warranty terms.
• Response time: Next Business Day for parts and labor service, helping you restore operations quickly.
• Service location: On-site, at your facility, to expedite resolution and maximize efficiency by minimizing transport and downtime.
• Maintenance: Preventive maintenance and routine checks included to help sustain system performance over the term.
• Defective media retention: Retention of failed storage media to support data recovery, security, and compliant disposal where applicable.
• What’s included: Parts and labor coverage, on-site service, 9x5 coverage, and priority scheduling through Premier Support.

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Confirm eligibility: Verify post-warranty eligibility and ensure YourDrive YourData protections are appropriate for your environment.
• Schedule an on-site visit: Contact Lenovo or your authorized service provider to arrange on-site support during standard 9x5 business hours at your location.
• Prepare the site: Ensure technicians have clear access to the hardware, stable power supply, and a suitable workspace for diagnostics and replacements.
• Provide service details: Have relevant account, warranty, or service numbers ready to route the request accurately and document the service engagement.
• Execute and verify: Technicians perform diagnostics, address components as needed, perform testing to confirm full operation, and report the outcome for your records.

Frequently asked questions

• Q: What does Post Warranty Premier Support include?
  A: It provides on-site hardware support after standard warranty ends, with a 1-year term, Next Business Day response for parts and labor, and access to YourDrive YourData protections.
• Q: What is defective media retention?
  A: A service that preserves failed storage media for secure handling, data recovery, and compliant disposal when required.
• Q: What does Next Business Day mean in practice?
  A: If parts or service are needed, a technician or shipment is scheduled to arrive at your location the next business day after the service request, subject to availability.
• Q: Is support provided on-site?
  A: Yes. On-site service is performed at your facility to minimize downtime and expedite repairs or maintenance.
• Q: Are parts and labor included?
  A: Yes. The plan covers both parts and labor necessary to complete repairs or maintenance during the 1-year term.