Lenovo Foundation + YourDrive YourData + Premier Support – Post Warranty (1 Year)

Discover how Lenovo Foundation paired with YourDrive YourData and Premier Support delivers dependable resilience after the original manufacturer’s warranty expires. This one-year post-warranty coverage is designed to minimize downtime, protect your data assets, and keep your business running smoothly through on-site assistance, rapid response times, and comprehensive maintenance. Whether you’re safeguarding critical storage, ensuring data integrity, or accelerating recovery after a hardware fault, this service plan is engineered to provide peace of mind and measurable productivity enhancements.

• On-site support with rapid response: When issues arise, a qualified technician is dispatched to your location to diagnose and repair problems fast, helping you limit downtime to a minimum. The on-site model ensures hands-on service where it’s most effective, reducing the time you’d otherwise spend coordinating remote assistance or shipping devices for repair.
• Next Business Day coverage for parts & labor: The program emphasizes swift recovery with a guaranteed next business day parts and labor response. This reduces storage of unused hardware in your environment and accelerates restoration of full performance, keeping your operations aligned with business deadlines.
• 1-year duration for sustained productivity: A full year of coverage provides a predictable, steady support cycle that aligns with budgeting and planning cycles. This long-duration plan offers continued protection beyond the initial warranty window, helping you maximize uptime and maintain consistent output.
• Defective media retention service: As part of the protection suite, the plan includes defective media retention provisions to help ensure data integrity and minimize disruption in the event of a drive or storage component fault. This feature supports quick data recovery planning and safer remediation.
• Maintenance and comprehensive service characteristics: The program covers both preventive maintenance and responsive service actions, enabling tasks to be completed quickly and efficiently. By combining maintenance with rapid repair capabilities, productivity improves and operational bottlenecks are reduced.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support – Post Warranty – 1 Year

• Service type: Premier Support aligned with post-warranty needs, including on-site assistance, parts & labor, and responsive maintenance.
• Coverage duration: 1 year of service from the date of activation, designed to sustain performance after manufacturer warranty expiration.
• Support window: 9 x 5 (nine hours per day, five days per week) with Next Business Day response to service requests.
• Response time: On-site service delivered with Next Business Day parts and labor, aiming to minimize downtime and accelerate restoration.
• Maintenance included: Preventive maintenance alongside reactive maintenance to keep systems operating at peak efficiency.
• Defective media retention: Retention service for defective media to support data integrity and safe remediation planning.
• Labor and parts: Comprehensive coverage for required parts and labor to complete maintenance or repair tasks.

How to install Lenovo Foundation + YourDrive YourData + Premier Support – Post Warranty – 1 Year

This product is a service plan rather than a software or hardware component that requires installation. Activation, enrollment, and scheduling are key steps to ensure you receive the full benefits of the coverage. Follow these guidelines to enable service quickly and efficiently:

• Confirm eligibility and purchase: Ensure the post-warranty Premier Support plan has been purchased for the correct Lenovo devices and storage solutions under YourDrive YourData. Retain the purchase receipt and service contract number for reference.
• Register the contract: Activate the service plan by registering it with Lenovo or your authorized service provider using the contract number and device identifiers (serial numbers or SKU).
• Prepare device details: Compile a list of affected systems, including model numbers, serials, and a concise description of the issue. This information expedites triage when a technician is dispatched.
• Schedule a service window: When you submit a service request, specify preferred service windows within the 9 x 5 coverage. For on-site visits, provide the exact location details to ensure a swift arrival.
• Coordinate on-site visits: A technician will be dispatched to your site as part of the Next Business Day response. Have system access, required credentials, and any necessary safety protocols ready for a smooth visit.
• Prepare for maintenance: If preventive maintenance is recommended, follow the guidance provided by the technician and prepare any required spare parts or access to critical components in advance.

Frequently asked questions

What is included in the Lenovo Foundation + YourDrive YourData + Premier Support post-warranty plan?
This plan provides on-site support, Next Business Day parts and labor, 9 x 5 coverage, a 1-year service duration, defective media retention, and comprehensive maintenance to help keep your data storage and related systems functioning optimally after the initial warranty period.

How does Next Business Day service work?
When a service request is opened, a qualified technician is scheduled to arrive on-site the next business day, and any required parts and labor are provided to complete the repair or maintenance tasks promptly. This minimizes downtime and keeps critical systems available for business operations.

Do I need to install or configure anything for this plan?
No software installation is required. Activation and enrollment are the primary steps. Once activated, you gain access to on-site support, maintenance services, and the other benefits described. Keep your contract number and device identifiers handy for quick service.

Is defective media retention applicable to all storage devices?
Defective media retention is included as part of the service to support data integrity and safe remediation planning. Specific applicability may vary by device type and service terms; consult your service representative for exact coverage details related to YourDrive YourData configurations.

How long does coverage last, and can it be extended?
Coverage lasts for 12 months from activation. Extensions may be available through Lenovo or authorized partners; discuss renewal options with your account manager to align with your budget and IT roadmap.

What if I need urgent support outside the 9 x 5 window?
The plan provides 9 x 5 coverage as a standard, but emergency or after-hours exceptions may be available through expedited arrangements. Contact your service provider to explore possible accommodations if your business requires 24/7 attention.