Lenovo Foundation + YourDrive YourData + Premier Support — Post Warranty, 2-Year Coverage

Discover a comprehensive post-warranty support package designed to protect your Lenovo investments and keep your workflows seamless. Lenovo Foundation combined with YourDrive YourData and Premier Support delivers proactive maintenance, rapid on-site assistance, and robust data protection for two full years. This service alliance is built to minimize downtime, simplify administration, and maximize the value of your Lenovo hardware fleet long after the manufacturer’s warranty expires. With Defective Media Retention included, you gain confidence knowing problematic drives are handled securely and efficiently, while Next Business Day parts and labor ensure fast turnaround and reliable performance across your data center and office environments.

• Two-year coverage with Premier Support: Extend critical support beyond the manufacturer warranty with a full 24-month service window that prioritizes your business needs, prioritizes issue resolution, and keeps your Lenovo devices operating at peak efficiency.
• On-site maintenance and rapid response: Benefit from on-site service with a Next Business Day parts and labor SLA, designed to minimize downtime and accelerate repairs in the most demanding environments.
• Defective Media Retention included: When a drive fails, Lenovo retains the defective media to help resolve data-related issues while safeguarding your data governance and compliance requirements.
• YourDrive YourData integration: Leverage the YourDrive YourData framework to simplify data protection, backup integrity, and data retention strategies across Lenovo storage and workstation ecosystems.
• Comprehensive parts, labor, and maintenance: This service package covers both parts and labor, ensuring efficient repairs, reduced spare-parts inventory pressure, and predictable budgeting for IT operations.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 2 Year - Warranty

Technical specifications and exact terms vary by SKU and regional offering. This post-warranty program provides structured service levels designed to protect your Lenovo hardware investment beyond the original manufacturer warranty, with emphasis on Next Business Day response, on-site support, and 9x5 coverage when applicable. The package includes Maintenance services, Parts & Labor, and the prominent Defective Media Retention option to address storage-related incidents. Coverage duration is set for 2 years, offering predictable renewal windows and a stable, enterprise-grade support experience. For precise specifications, eligibility, and pricing, refer to the official supplier documentation corresponding to your product SKU or UPC.

Key attributes commonly associated with this offering include:

• Service Level: Premier Support, with escalation pathways and proactive monitoring where available.
• Response Time: Next Business Day service response for parts and labor to ensure rapid recovery from hardware issues.
• Delivery Model: On-site service location to maximize usability, minimize downtime, and boost efficiency in real-world environments.
• Coverage Window: 2-year duration to provide long-term protection and stability for your Lenovo infrastructure.
• Data Protection Feature: Defective Media Retention included to manage failed media and facilitate effective resolution while maintaining accountability and control over data assets.

How to install Lenovo Foundation + YourDrive YourData + Premier Support

As a service-based offering, installation focuses on enrollment, activation, and alignment with your existing Lenovo hardware ecosystem. Follow these practical steps to enable seamless coverage and maximize return on investment:

1. Assess eligibility and system inventory: Confirm your devices are compatible with the Lenovo Foundation + YourDrive YourData + Premier Support program and compile a current hardware inventory, including model numbers, serials, and locations.
2. Initiate enrollment: Contact your Lenovo account representative or authorized partner to initiate the post-warranty service enrollment. Provide required details such as site address, preferred service hours, and any prior service records to speed onboarding.
3. Define service levels: Choose the appropriate on-site and response-time options (including Next Business Day SLA) and specify any maintenance windows or downtime considerations to minimize disruption.
4. Activate Defective Media Retention: If you plan to use Defective Media Retention, ensure policies are in place for secure handling of failed drives and the return or destruction workflows as required by your data governance standards.
5. Schedule onboarding and training: Arrange onboarding sessions to familiarize IT staff with the coverage terms, escalation processes, and how YourDrive YourData integration will work alongside existing backups and storage systems.

Once enrollment is complete, your Lenovo devices will be linked to Premier Support, ensuring that authorized personnel can request on-site visits, track service events, and monitor the status of ongoing repairs. The YourDrive YourData integration supports consistent data protection practices across your Lenovo hardware, helping maintain data integrity, quick recovery, and streamlined audits. Expect a clear service contract with defined response times, maintenance schedules, and transparent costs to help IT teams forecast budgets accurately.

Frequently asked questions

• What is included in Premier Support for post-warranty coverage? Premier Support provides prioritized access to support resources, on-site service options, maintenance and parts-and-labor coverage, and defined response times (including Next Business Day on-site interventions) to shorten repair cycles and keep systems available.
• What does Defective Media Retention mean for my data? Defective Media Retention is a service feature that enables secure handling and retention of failed drives, allowing technicians to diagnose issues with the appropriate data governance controls while preventing premature data exposure and promoting efficient remediation.
• How long does the coverage last? The post-warranty program extends coverage for a period of 2 years from the start date of the agreement, providing a stable, long-term support plan beyond the original manufacturer warranty window.
• What does 9x5 on-site maintenance entail? 9x5 indicates business-hours support, with on-site service and maintenance available during standard daytime hours, complemented by Next Business Day parts-and-labor responsiveness to minimize downtime.
• How does YourDrive YourData integrate with this service? YourDrive YourData integration adds a data protection and retention framework that aligns with hardware service, helping ensure data integrity, backup reliability, and rapid recovery in tandem with hardware repairs.