Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 2 Year

Protect your Lenovo investment with a comprehensive, post-warranty service plan designed to maximize uptime and safeguard data integrity. Lenovo Foundation + YourDrive YourData + Premier Support delivers enterprise-grade coverage that blends hardware protection, data retention options, and superior access to Lenovo experts, all packaged into a predictable, cost-effective 2-year program. This solution is built for businesses that depend on reliability, speed, and minimal downtime, offering a seamless transition from initial warranty to ongoing protection without sacrificing service quality. With on-site maintenance, fast response times, and Defective Media Retention, you can rest assured that critical devices receive timely attention and that data remains secure throughout the repair process. The plan is structured to reduce unexpected repair costs, enhance productivity, and keep your teams focused on core business activities rather than unexpected breakdowns. Its flexible, customer-centric approach makes it easier to scale coverage across multiple devices while preserving consistency in service levels and response times. If you’re seeking a robust post-warranty solution that mirrors the reliability you expect from Lenovo, this program stands out as a dependable option that aligns with modern IT needs, from data protection to rapid, on-site support.

• Enhanced coverage with a 2-year duration: This plan extends protection beyond the original warranty, ensuring continued hardware support, maintenance, and parts & labor coverage for two full years.
• Next Business Day response and on-site service: When an issue arises, you receive a fast, reliable response with on-site service scheduled for the next business day, minimizing downtime and keeping operations running smoothly.
• Defective Media Retention included: If a drive fails, the plan includes a Defective Media Retention option to address the problem while preserving your data handling workflow and reducing data loss risk.
• Premier Support access: Direct access to Lenovo experts and skilled technicians to diagnose and resolve issues quickly, keeping critical systems at peak performance.
• Comprehensive Parts & Labor coverage: The program covers both parts and labor required for eligible repairs, deliverables, and routine maintenance, delivering predictable costs and peace of mind.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 2 Year

• Service Type: Post-warranty protection plan combining Lenovo Foundation, YourDrive YourData, and Premier Support for comprehensive coverage.
• Duration: 2 Years of continuous service and protection for eligible devices and substrates.
• Response Time: Next Business Day Parts & Labor response to identified issues, enabling rapid restoration of services.
• On-site Availability: 9x5 support window with Next Business Day on-site service to address problems where they occur.
• Maintenance Coverage: Includes preventive maintenance where applicable, as well as repair and replacement of components as needed.
• Defective Media Retention: Optional retention of defective media during repair processes to support problem resolution and data handling workflows.
• Eligibility & Eligibility Verification: Requires device UPC/SKU and account verification to activate coverage and ensure correct asset association.
• Primary Benefits: Minimized unexpected repair costs, improved productivity, and a reliable, consistent support experience across covered devices.

How to install Lenovo Foundation + YourDrive YourData + Premier Support

• Step 1 – Confirm eligibility: Verify that your Lenovo devices are eligible for post-warranty coverage and obtain the correct UPC/SKU identifiers for each asset.
• Step 2 – Access the enrollment channel: Log into the Lenovo service portal or contact your Lenovo account representative to begin enrollment for the Foundation + YourDrive YourData + Premier Support plan.
• Step 3 – Associate assets: Link the device assets (via UPC/SKU) to the service contract to ensure accurate coverage mapping and activation of Next Business Day services.
• Step 4 – Choose coverage options: Confirm the 2-year duration, on-site maintenance, and Defective Media Retention preferences, and review terms and conditions.
• Step 5 – Schedule implementation: Schedule the activation date and any required on-site visits; ensure your IT team and facilities have the necessary contact and access details.
• Step 6 – Confirm and activate: Receive confirmation of enrollment, service levels, and coordination instructions for future incidents or preventive maintenance.

Frequently Asked Questions

• What does Lenovo Foundation + YourDrive YourData + Premier Support cover? It provides post-warranty hardware protection, YourDrive YourData services, Premier Support access, on-site maintenance, and parts & labor coverage, with optional Defective Media Retention to support data handling during repairs.
• What is the benefit of Next Business Day service? Next Business Day service ensures a swift response and on-site presence the following business day, helping your critical systems recover quickly and reducing downtime impact on operations.
• What is Defective Media Retention (DMR)? Defective Media Retention is a service option that enables retention of defective drives during repair processes, allowing faster problem resolution while maintaining data-handling workflows. Terms vary by contract and device type.
• Can I enroll multiple devices under one plan? Yes. The plan is designed to cover multiple Lenovo assets, with asset mapping to a single or multiple contracts according to your organizational needs. Check with your Lenovo representative for the best configuration.
• How do I manage service appointments? Appointments are managed through the Lenovo service portal or your designated Lenovo account team; you can schedule on-site visits, track status, and access technician notes via the portal.
• Is this plan suitable for all Lenovo product lines? The program is designed to apply broadly to eligible Lenovo devices and data infrastructure that are registered under the contract; confirm eligibility for specific models with your Lenovo representative.
• What happens after the 2-year term? After the initial 2-year term, you can renew or upgrade coverage to align with evolving IT priorities and to maintain continuity of support and protection.