Lenovo Foundation + YourDrive YourData + Premier Support — Post Warranty — 2 Year

This comprehensive post-warranty service bundle from Lenovo combines the trusted Lenovo Foundation framework with YourDrive YourData data protection capabilities and Premier Support for uninterrupted operation of your SR630 systems. Engineered to minimize downtime, maximize productivity, and safeguard critical data, this 2-year contract delivers proactive maintenance, rapid response, and robust coverage beyond the manufacturer’s warranty. With Next Business Day on-site support, 9x5 availability, and inclusive Parts & Labor, you can rely on a single, unified service experience to protect your storage, servers, and business workflows. The Defective Media Retention (DMR) feature helps you manage potential media mishaps with secure handling and data-conscious processes, so you’re prepared even when hardware issues arise. This service is purpose-built for Lenovo environments that rely on YourDrive YourData to keep data protected and accessible, while ensuring your productivity never stalls due to hardware or data-protection gaps.

• 2-year coverage with Premier Support extends the protection you need after the initial Lenovo warranty, delivering ongoing reliability for your critical SR630 deployments.
• Next Business Day on-site service ensures rapid, hands-on support at your location, helping you resolve issues quickly and minimize unplanned downtime.
• 9x5 support window provides broad business-hours coverage so your IT team has access to expert help when it matters most, even during busy periods.
• Parts and Labor included under the contract mean you won’t incur extra costs for replacement components or technician labor during covered incidents, promoting predictable budgeting.
• Defective Media Retention (DMR) service enables secure handling of failed media and supports data protection practices, helping you manage failures with confidence and reduced risk.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 2 Year - Warranty Nbd+ydyd Sxm Sr630

• Service Type: Premier Support – Post Warranty
• Coverage Duration: 2 years
• Response Time: Next Business Day (NBD)
• Support Window: 9x5
• Delivery Method: On-site service at your location
• Inclusions: Parts & Labor for covered components
• Defective Media Retention: Included
• Compatibility: Lenovo Foundation + YourDrive YourData environments, optimized for SR630 configurations
• Model Reference: SR630

How to activate and set up this service

Activating Lenovo Foundation + YourDrive YourData + Premier Support after warranty is designed to be straightforward and business-friendly. Begin by locating your service contract number and gathering the serial numbers of the SR630 systems that will be covered under this plan. Access the Lenovo support portal or your registered partner portal and register the Premier Support contract, linking it to your existing Foundation and YourDrive YourData deployment. Once registration is complete, you can request activation of the 9x5, Next Business Day on-site coverage and specify your preferred on-site start date. In most cases, the first service visit is scheduled for the next business day after you confirm the appointment details, within the standard 9x5 window.

When the technician arrives, they will perform a comprehensive check of the hardware environment, verify YourDrive YourData configurations, and confirm integration points between data protection features and storage controllers. The on-site visit will typically include firmware and software updates as required, node health validation, and any immediate remediation to reduce risk of future incidents. Because this plan includes Parts & Labor, covered components identified during the visit will be replaced or serviced without additional charges, subject to contract terms. If defective media is encountered, the Defective Media Retention process ensures secure handling of the failed media, and the service team will provide guidance on data protection steps and potential recovery options.

To ensure a smooth experience, keep the following handy: the contract number, SR630 device serial numbers, and the contact details for your IT administrator or data protection officer. If you need to reschedule, you can typically adjust appointments through the same portal where you registered the service. After each on-site visit, you’ll receive a detailed service report outlining work performed, replaced components, and recommended follow-up actions to maintain peak performance and protection going forward.

Frequently asked questions

• What does this post-warranty Premier Support plan include? The plan provides 2-year coverage with Next Business Day on-site service, 9x5 support hours, Parts & Labor for covered components, and Defective Media Retention to manage media failures with secure handling and data-protection guidance.
• What are Next Business Day and 9x5 coverage details? Next Business Day means a technician will visit your site on the next business day after the service request is approved, and 9x5 indicates support is available during typical business hours (e.g., 9 am to 5 pm) on weekdays.
• Is data protection included with YourDrive YourData? Yes. This plan supports YourDrive YourData integration, helping you protect, access, and recover data while maintaining productivity, with additional data protection services as part of the deployment.
• Are parts and labor covered? Yes. Parts replacement and technician labor are included for covered incidents under the contract, reducing unexpected maintenance costs.
• What is Defective Media Retention (DMR) and how does it help? DMR is a service feature that ensures defective media is retained and handled securely after replacement, facilitating data protection workflows and compliant disposal or recovery steps where available.
• Who is eligible for this plan? The plan is designed for Lenovo Foundation + YourDrive YourData environments operating on Lenovo SR630 configurations and similar scalable deployments, with post-warranty Premier Support.