Lenovo Foundation + YourDrive YourData + Premier Support — Post-Warranty, 2-Year On-Site Coverage

Keep your Lenovo ecosystem performing at peak efficiency long after the original manufacturer warranty expires. This comprehensive Premier Support plan combines Lenovo’s Foundation with YourDrive YourData assurances to deliver a robust post-warranty service experience that focuses on uptime, reliability, and predictable maintenance. Geared toward organizations that depend on continuous operations—whether in data centers, remote offices, or distributed enterprise environments—this 2-year coverage provides proactive protection, rapid on-site engagement, and a streamlined path to issue resolution. With on-site maintenance, parts and labor coverage, and Next Business Day response, your critical devices stay productive, your data remains safeguarded, and your teams can focus on strategic initiatives rather than service interruptions. In Hana and other regional deployments, the on-site model accelerates access to skilled technicians, minimizes travel delays, and ensures expert support is never more than a doorstep away. This program embodies the balance of cost efficiency and performance reliability, delivering a predictable total cost of ownership while maintaining the highest standards of service quality and responsiveness.

• On-site maintenance and parts & labor protection after the manufacturer warranty expires, reducing the risk of costly downtime and unplanned outages while delivering hands-on expertise where you need it most.
• Parts replacement service ensures dependable efficiency, with access to genuine Lenovo components to maintain performance, reliability, and compatibility across your storage and computing environments.
• Next Business Day response guarantees timely on-site attention, with technicians dispatched promptly and equipped to diagnose, repair, and restore operations with minimal disruption.
• Two-year service duration provides sustained protection, predictable budgeting, and precise results across Lenovo devices and storage solutions, aligning with hardware lifecycles and upgrade planning.
• Expert on-site support and an integrated service experience that scales with your business needs, enabling proactive maintenance, rapid escalation when needed, and a seamless ticketing process for transparency and accountability.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support

• Service level: Premier Support — Post Warranty
• Coverage duration: 2 years
• Delivery mode: On-site service
• Inclusions: Maintenance, Parts, and Labor
• Response time: Next Business Day (Parts and Labor)
• Coverage goal: Protects from breakdown after the manufacturer’s warranty expires
• Key benefits: Peace of mind, rapid on-site resolution, and access to Lenovo engineers and technicians
• Ideal for: Enterprises relying on Lenovo Foundation, YourDrive YourData, and mission-critical workloads that require dependable post-warranty support

how to install Lenovo Foundation + YourDrive YourData + Premier Support

Activating Premier Support for your Lenovo Foundation and YourDrive YourData environment is designed to be straightforward and time-efficient. Follow these practical steps to enroll, validate eligibility, and ensure service readiness in your location:

• Confirm eligibility and obtain a valid post-warranty Premier Support agreement for the Lenovo Foundation and YourDrive YourData configuration in your region (including Hana, if applicable).
• Gather essential identifiers such as device serial numbers, model names, and any relevant SKU or UPC references to tie devices to the service contract.
• Access the official Lenovo support portal or your authorized partner portal to register the contract, associate devices, and configure preferred service windows and escalation contacts.
• Schedule on-site service appointments at times that minimize business disruption, specifying address, contact person, and access requirements to expedite technician arrival.
• Prepare on-site access, provide system diagrams or maintenance histories if available, and await confirmation of service windows. The on-site technician will perform diagnostics, maintenance tasks, and any required parts replacement, then document service activities for your records.

Frequently asked questions

• Q: What does Post-Warranty Premier Support cover?
  A: It covers on-site maintenance, parts and labor, and rapid response to maintenance or failure events that occur after the manufacturer warranty has ended, ensuring continued reliability and support for your Lenovo Foundation and YourDrive YourData environment.
• Q: How fast is the Next Business Day service?
  A: The plan guarantees a next-business-day on-site response for parts and labor, meaning a qualified technician is scheduled to arrive on the next business day after a service request is submitted, subject to regional availability.
• Q: Does this plan include proactive maintenance?
  A: Yes. The coverage emphasizes preventative care and proactive checks designed to identify and address issues before they impact critical workloads, contributing to longer hardware life and more stable performance.
• Q: What regions are supported?
  A: The plan is designed for global Lenovo deployments with on-site coverage in the specified regions, including Hana where on-site technicians can respond quickly. Please confirm region eligibility with your Lenovo representative.
• Q: How does this affect total cost of ownership?
  A: By providing a predictable, two-year service window with on-site coverage, you gain budgeting clarity, reduced downtime risk, and faster repair times, which collectively reduce the total cost of ownership over the hardware lifecycle.
• Q: How are service events documented?
  A: Each service interaction is recorded with details on diagnostics, parts used, labor performed, and outcomes, ensuring traceability for audits and ongoing maintenance planning.