Lenovo Foundation + YourDrive YourData with Premier Support — Post Warranty, 2 Year Coverage

Power your Lenovo infrastructure with a robust post‑warranty support solution that blends the reliability of Lenovo Foundation services with the data‑driven capabilities of YourDrive YourData and the speed of Premier Support. This 2‑year program is designed to minimize downtime, simplify maintenance, and maximize productivity for business‑critical environments. From on‑site assistance to rapid Next Business Day response, you gain comprehensive coverage that protects hardware, preserves data, and keeps systems running smoothly even after the original warranty has ended. The combination of on‑site maintenance, parts and labor coverage, defective media retention, and dedicated data management support makes this offering an indispensable foundation for IT operations seeking stability and efficiency.

• 2-Year Service Duration: Long‑term coverage that helps you budget confidently while ensuring continued access to essential support and maintenance services.
• On‑Site Support: Technicians arrive at your location to perform maintenance, upgrades, or repairs, reducing transport time and accelerating issue resolution.
• Next Business Day Response (Parts & Labor): Critical for minimizing downtime, this SLA prioritizes rapid remediation so your workloads stay online and productive.
• Defective Media Retention Service: Secure handling and retention of defective media to support compliance needs, audits, and data‑safety practices.
• Integrated YourDrive YourData: Seamless data management integration that supports backup, recovery, and data availability alongside premier technical assistance.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support — Post Warranty — 2 Year

• Coverage: 2 Years
• Service Type: Premier Support (Post Warranty)
• Response Time: Next Business Day – Parts & Labor
• On‑Site: Yes
• Maintenance & Parts: Included
• Defective Media Retention: Included
• Support Window: 9x5 with Next Business Day SLA
• Data Management: YourDrive YourData integration

How to Install Lenovo Foundation + YourDrive YourData + Premier Support

Activating this post‑warranty program is straightforward and designed to get your organization back to full capacity with minimal disruption. Follow these practical steps to initiate service, schedule on‑site visits, and leverage the full benefits of Lenovo Premier Support combined with YourDrive YourData capabilities.

• Step 1: Confirm eligibility and purchase details. Gather your Lenovo device serial numbers, model information, and eligible account details to ensure a smooth enrollment in the Premier Support plan.
• Step 2: Access the Premier Support portal or contact your Lenovo channel partner to open a service request. Provide a high‑level description of the issue, desired outcome, and any recent changes to the environment.
• Step 3: Provide device and environment data. Have ready the system firmware or software versions, network topology (if applicable), and any relevant logs to help the technician prepare a precise service plan.
• Step 4: Schedule the on‑site visit within 9x5 business hours. Coordinate access, security clearances, and any required on‑site facilities to ensure the technician can execute the maintenance without delays.
• Step 5: On‑site maintenance and service execution. The Lenovo technician performs the agreed tasks, applies necessary updates, and validates system functionality, all while documenting results and outcomes for your records.
• Step 6: Verification and continuity planning. After service completion, confirm that YourDrive YourData workflows are operating correctly, data availability is intact, and any defective media are handled per policy with appropriate retention records.

Frequently asked questions

• Q: What does the 2‑year Premier Support cover after warranty ends? A: It provides on‑site maintenance, parts and labor, Next Business Day response, defective media retention, and access to YourDrive YourData integration with Premier Support resources.
• Q: What is the typical response time for service requests? A: Next Business Day for parts and labor, helping to minimize downtime and get systems back to full operation quickly.
• Q: Can on‑site technicians handle complex storage or data‑management tasks? A: Yes. The program includes YourDrive YourData integration support, enabling data management tasks and recovery workflows to be addressed by trained technicians on site or through remote guidance as appropriate.
• Q: Is defective media retention included in the package? A: Yes. Defective media retention is part of the service, supporting compliance, audits, and proper media handling.
• Q: How do I start the installation and activation process? A: Initiate a service request through the Premier Support portal or your Lenovo partner, provide device details and credentials, and schedule the on‑site visit during 9x5 business hours.