Lenovo Foundation + YourDrive YourData Premier Support – Post Warranty, 2-Year On-Site Coverage

Maximize uptime, protect critical data, and plan a smart upgrade path with the Lenovo Foundation + YourDrive YourData Premier Support plan. Designed for post-warranty environments, this 2-year service package combines Lenovo’s trusted Foundation framework with YourDrive YourData retention and Premier Support, delivering rapid on-site assistance, proactive maintenance, and dependable parts and labor coverage. It’s crafted to minimize downtime, streamline service logistics, and give you peace of mind as your business scales. With 9x5 on-site access, next-business-day response, and a focus on durable, data-protective solutions, you can invest with confidence knowing your devices, data, and IT infrastructure receive prioritized, professional care that aligns with enterprise needs.

• On-site, 9x5 coverage with Next Business Day response: This plan guarantees on-site service during standard business hours and a rapid Next Business Day arrival for parts and labor when issues arise. By bringing expert support directly to your location, Lenovo minimizes disruption, reduces downtime, and keeps your operations running smoothly. The combination of on-site visits and responsive scheduling is ideal for busy data centers, remote offices, and teams that cannot afford extended outages.
• Maintenance-first approach with comprehensive Parts & Labor: The service package prioritizes proactive maintenance alongside reactive repairs. With parts and labor included, you don’t have to worry about additional costs for routine servicing or component replacements. This approach helps extend equipment life, stabilize performance, and lower total cost of ownership over the 2-year period by avoiding unexpected outlays for critical repairs.
• Defective media retention service for data integrity: The plan includes defective media retention as part of its data-protection features. In practice, this means failed storage media can be securely retained and processed through Lenovo’s workflow, supporting data recovery efforts, subsequent replacement, and clear accountability. This feature adds an extra layer of confidence for organizations handling sensitive information and mission-critical workloads.
• Reliable service location and workmanship quality: On-site service locations and experienced technicians are deployed to your site, ensuring measurements, installations, and repairs align with Lenovo standards. The emphasis on reliable service delivery helps maintain maximum productivity by keeping your servers, storage, and related hardware in peak condition while reducing the risk of misconfigurations during maintenance.
• Two-year service duration for dependable results: A full 24-month coverage window provides stable budgeting, long-term planning, and predictable maintenance cycles. This extended horizon supports consistent performance improvements, better asset management, and a structured cadence for hardware health checks, firmware updates, and spare parts deployment — all tailored to enterprise environments that rely on Lenovo reliability and YourDrive YourData integration.

Technical Details of Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 2 Year - Warranty +ydyd Sn550 V2

• Service duration: 2 years of Premier Support coverage following the post-warranty period.
• Response time: Next Business Day for parts and labor, ensuring rapid remediation of defects or failures.
• Service availability: 9x5 on-site service window to align with typical business operations and maintenance schedules.
• Service scope: Comprehensive on-site maintenance, parts replacement, and labor to restore hardware functionality.
• Defective media retention: Includes retention of defective media as part of the data-protection workflow.
• Support model: Premier Support tailored for post-warranty environments with reliable on-site coverage and predictable service delivery.

How to install Lenovo Foundation + YourDrive YourData + Premier Support - Post Warranty - 2 Year - Warranty +ydyd Sn550 V2

Enable and activate this service plan without disrupting your day-to-day operations. The enrollment process is designed to be straightforward and quick, so your organization can begin benefiting from enhanced support as soon as possible. Follow these steps to get started:

• Verify eligibility and gather details: Confirm that your devices are eligible for post-warranty Premier Support and collect essential information such as device serial numbers, product SKUs or UPCs, and current contact details for the primary account.
• Confirm coverage and service levels: Contact Lenovo or your authorized service provider to confirm the 2-year post-warranty Premier Support terms, including 9x5 on-site availability and Next Business Day response for parts and labor.
• Prepare the service profile: Create a service profile that lists the affected systems, critical workloads, and any special data-protection requirements (including defective media retention preferences) so the technicians can tailor the maintenance plan to your environment.
• Schedule onboarding with a service technician: Coordinate with Lenovo or your service partner to schedule an initial health check, maintenance window, or on-site visit. Provide access details and any site safety requirements to ensure a smooth arrival and rapid assessment.
• Provide documentation and access: Ensure you have the necessary warranties, records, and credentials available for the technician to access hardware, software configurations, and any required firmware versions during maintenance.
• Activate proactive monitoring (if applicable): If your plan includes remote monitoring or proactive health checks, enable these features and establish alert preferences to maximize uptime and early issue detection.

Frequently asked questions

• Q: What is included in the Lenovo Foundation + YourDrive YourData Premier Support post-warranty plan? The plan provides two years of Premier Support after warranty expiration, with on-site service available 9x5, Next Business Day parts and labor response, maintenance coverage, and defective media retention to support data integrity and hardware reliability.
• Q: How quickly will I receive service after reporting an issue? You can expect Next Business Day delivery of parts and labor for covered failures, with on-site technicians dispatched within the 9x5 service window to minimize downtime and restore operations promptly.
• Q: Is on-site support available for all Lenovo devices under this plan? On-site support is provided within the defined 9x5 window and subject to service eligibility. Confirm with your Lenovo representative to ensure your specific model and configurations are covered under the post-warranty Premier Support plan.
• Q: What is defective media retention and why does it matter? Defective media retention enables proper handling of failed storage media within the service workflow, supporting data protection and recovery activities while maintaining accountability and traceability for hardware replacements and data integrity during maintenance.
• Q: How do I enroll and begin using this service? Enrollment involves verifying eligibility, choosing the appropriate service profile, and scheduling an onboarding visit or remote setup. After activation, you’ll receive details on how to request on-site visits, track service requests, and access support resources.